Kathryn Heppard
Imperial Beach,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Hostess/Barback, or Server Assistant position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Scheduling Specialist
Scripps Healthcare
07.2021 - Current
- Improved scheduling efficiency by streamlining processes and implementing new software tools.
- Proficient in managing heavy call volumes in a fast paced call center environment
- Enhanced team productivity by creating and maintaining well-organized schedules for multiple departments.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
Front Desk Customer Service Representative
IB Fitness
09.2021 - 12.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues at the front desk.
- Maintained a welcoming environment for members by consistently providing friendly and efficient service.
- Streamlined check-in and check-out processes, leading to reduced wait times for members.
- Assisted in increasing gym revenue by upselling membership upgrades and promoting additional services.
- Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the gym lobby area.
- Created and maintained pleasant and calming environment to deliver excellent experience for members.
Patient Service Representative
Scripps Healthcare
02.2019 - 07.2021
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
Client Service Coordinator
DACA Financial Group
01.2017 - 02.2019
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Streamlined communication channels for improved team collaboration and quicker response times to client requests.
- Achieved higher customer retention rates with proactive follow-up on client concerns and timely resolutions.
- Coordinated service delivery, ensuring prompt and accurate execution of client orders and requests.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
Medical Administrative Assistant
Michael P. Koumjian MD Inc
06.2015 - 01.2017
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Enhanced office efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.
- Streamlined front desk operations through the implementation of an effective filing system for patient documentation.
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Hostess/Cashier/Line Cook
Delux Dogs
01.2012 - 12.2012
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Certification As Medical Administrative Assistant - Healthcare
Pima Medical Institute
Chula Vista, CA05.2015
Skills
- Customer Relations Abilities
- Documentation Skills
- Documentation Abilities
- Schedule Coordination Expertise
- Customer Relations Skills
- Professional Demeanor on Telephone
- Team Collaboration
- Problem Solving
- Time Management
- Task Prioritization
- Conflict Resolution
- Attention to Detail
- Teamwork and Collaboration
- Strong Work Ethic
Timeline
Front Desk Customer Service Representative
IB Fitness
09.2021 - 12.2022
Scheduling Specialist
Scripps Healthcare
07.2021 - Current
Patient Service Representative
Scripps Healthcare
02.2019 - 07.2021
Client Service Coordinator
DACA Financial Group
01.2017 - 02.2019
Medical Administrative Assistant
Michael P. Koumjian MD Inc
06.2015 - 01.2017
Hostess/Cashier/Line Cook
Delux Dogs
01.2012 - 12.2012
Certification As Medical Administrative Assistant - Healthcare
Pima Medical Institute
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