Summary
Overview
Work History
Education
Skills
Dancing, Listening to music, Watching Netflix, Hbo max, Youtube, and Disney Plus, and Diamond art
Timeline
Generic

Kathryn Hobson

Jackson,MS

Summary

High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times. Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.

Overview

4
4
years of professional experience

Work History

Host / Food Runner

Applebee's Neighborhood Grill & Bar
01.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Opened and closed seating sections according to volume of guests.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Took initial drink orders and relayed information to wait or bar staff.

Server

O'Charley's Restaurant & Bar
03.2023 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Sales Associate

Conns Home Plus
12.2022 - 03.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Carhop Server

Sonics Drive In
08.2022 - 12.2022
  • Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
  • Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
  • Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
  • Handled cash transactions accurately, providing correct change and processing credit card payments securely.
  • Answered guest questions and promoted special products.
  • Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
  • Memorized orders and maintained [Number]% accuracy in high-traffic times.
  • Maintained knowledge of current promotions, policies regarding payment, exchanges, and security practices to provide accurate information to customers.
  • Increased order accuracy by carefully listening to customers'' requests and double-checking orders before delivery.
  • Balanced orders on trays weighing over [Number] lbs and delivered them to cars.
  • Maximized productivity while minimizing waste through careful portion control and inventory management techniques.
  • Enhanced customer satisfaction by promptly greeting and efficiently taking orders from patrons.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
  • Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
  • Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
  • Monitored drive-in parking lot regularly to direct drivers into designated areas and maintain safe and organized service.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Film Camp Counselor

City Of Jackson, Mississippi
06.2022 - 06.2022
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers.

Summer Camp Worker

City Of Jackson
06.2021 - 07.2021
  • Facilitated conflict resolution among campers by employing active listening skills and mediating discussions when necessary.
  • Ensured adherence to camp policies and procedures while maintaining a fun and engaging atmosphere for all participants.
  • Assisted in the planning and execution of daily schedules, ensuring smooth transitions between activities.
  • Supported camp management in maintaining a safe, clean, and organized environment for all participants.

Daycare Worker

My Mother
01.2020 - 01.2021
  • Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
  • Meticulously sanitized toys and play equipment.
  • Distributed food, napkins, and beverages in preparation for snack time.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Encouraged good behaviors using positive reinforcement methods.
  • Managed daily routines efficiently while ensuring smooth transitions between activities for minimal disruption in the daycare setting.
  • Collaborated effectively with fellow staff members to create a cohesive team dedicated to providing top-quality childcare services.
  • Maintained child-friendly environment with access to outdoor activities.
  • Increased parent satisfaction with regular communication about their child''s progress and daily experiences.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Promoted healthy habits among children through proper nutrition education and daily physical activity planning.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Encouraged children to develop healthy social and emotional skills.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.

Education

High School Diploma -

Murrah High School
Jackson, MS
05.2021

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Detail Oriented
  • Professional Appearance
  • POS Software
  • Telephone reception
  • Guest Relations
  • Cleaning and sanitation
  • Interactive communication skills
  • Food safety understanding
  • Food Running
  • Table Bussing
  • Hospitality service expertise
  • Warm and Friendly
  • Attention to Detail
  • Active Listening and Communication
  • Customer-Oriented

Dancing, Listening to music, Watching Netflix, Hbo max, Youtube, and Disney Plus, and Diamond art

I love to dance when I am at home doing the dishes listening to my music with headphones in. I just feel the beat, and see where it takes me. I love a variety of music, but I mostly love korean pop, pop, gospel rap, and rap. I watch may different streaming services, and I truly love to watch different shows such as mysteries, documentaries, nostalgic, and comedies. I truly love them all, especially as soon as I get home from a hard days work. Diamond art or diamond paintings are a hobby that I have just started, and they are very difficult, but very very satisfying. I just love the way the little crystal sticks to the paper, and eventually you have created the most beautiful picture that you will ever see. 

Timeline

Host / Food Runner

Applebee's Neighborhood Grill & Bar
01.2024 - Current

Server

O'Charley's Restaurant & Bar
03.2023 - 08.2023

Sales Associate

Conns Home Plus
12.2022 - 03.2023

Carhop Server

Sonics Drive In
08.2022 - 12.2022

Film Camp Counselor

City Of Jackson, Mississippi
06.2022 - 06.2022

Summer Camp Worker

City Of Jackson
06.2021 - 07.2021

Daycare Worker

My Mother
01.2020 - 01.2021

High School Diploma -

Murrah High School

Similar Profiles

CREATE PROFILE
Kathryn Hobson