Kathryn Holmes
Arlington,TX
Summary
With certification in phlebotomy, I have extensive knowledge and expertise in diverse blood collection techniques such as venipuncture, capillary puncture, and special collection procedures. My experience in customer service has sharpened my ability to deliver exceptional patient care while upholding the highest quality control standards. I am dedicated to ensuring precise specimen collection and processing, always prioritizing patient safety and well-being with meticulous attention to detail.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Phlebotomy Student
Phlebotomy Training Specialists
08.2024 - 08.2024
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Specimen processing
- Centrifuge
- CLIA waived testing
- OSHA regulations
- HIPAA regulations
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Utilized knowledge of various needle gauges and equipment for successful blood collection from difficult-to-access veins.
Marketing Consultant
Genpact
05.2021 - 06.2024
- Made outbound calls to advertisers to help establish pricing strategies, targeting the demographic data of their target audience and conducted market research.
- Improved customer engagement by creating interactive social media campaigns and monitoring user feedback.
- Tailored messaging for different target audiences across various platforms, ensuring consistency in tone while maximizing reach potential.
- Provided ongoing support post-campaign launch through continued monitoring of performance metrics and making recommendations based on data analysis.
- Boosted sales revenue through the implementation of innovative promotional strategies and events.
Customer Service Advocate II
GM Financial Services
10.2016 - 07.2020
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Contacted outside providers on behalf of customers to help solve problems.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
Residential Youth Care Worker II
Stella Maris Group Home
03.2010 - 07.2016
- Worked with teenage girls that had emotional, behavioral problems, AWOL issues, and substance abuse problems.
- Answered incoming calls from caseworker, doctors and other individuals interested in services.
- Kept records of daily observations and information for each client.
- Administered daily medication
- Made outbound calls to book necessary appointments for clients needs.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors.
- Supported clients and families with empathy and compassion during difficult times.
- Provided crisis intervention support when needed, ensuring resident safety and stability during challenging situations.
Certified Nursing Assistant
Integrated Care Communities
07.2005 - 03.2010
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Customer Service Representative
Starcrest Products of California
02.2003 - 06.2005
- Answered inbound calls, contact customers with incomplete orders, filing and data entry.
- Maintained up-to-date knowledge of customer accounts, explained products and benefits.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved payment and order disputes and issued refunds accordingly.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Certified Phlebotomist - Phlebotomy
Phlebotomy Training Specialists
Arlington, TX08.2024
High School Diploma -
Canyon Springs High School
Moreno Valley, CA06.2005
Certified Nursing Assistant - Nursing
Riverside Regional Occupational Program
Moreno Valley, CA03.2005
Skills
- Customer service
- Active Listening
- Punctual
- Self-starter
- Team player
- Microsoft Office
- Critical Thinking
- Problem-solving abilities
- Order of draw
- Venipuncture Technique
- HIPAA Compliance
- Patient Communication
- Capillary puncture
Certification
- Basic Life Support, American Heart Association - September 2024
Timeline
Phlebotomy Student
Phlebotomy Training Specialists
08.2024 - 08.2024
Marketing Consultant
Genpact
05.2021 - 06.2024
Customer Service Advocate II
GM Financial Services
10.2016 - 07.2020
Residential Youth Care Worker II
Stella Maris Group Home
03.2010 - 07.2016
Certified Nursing Assistant
Integrated Care Communities
07.2005 - 03.2010
Customer Service Representative
Starcrest Products of California
02.2003 - 06.2005
Certified Phlebotomist - Phlebotomy
Phlebotomy Training Specialists
High School Diploma -
Canyon Springs High School
Certified Nursing Assistant - Nursing
Riverside Regional Occupational Program
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