Kathryn Hunton
Indianapolis,IN
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
22
22
years of professional experience
Work History
Server/Bartender
Various
01.2009 - 03.2020
- Mastered 5+ high-pressure situations and resolved guest issues each night to streamline operations, resulting in a 20% reduction in wait times and increased customer satisfaction.
- Fostered strong customer relationships by consistently demonstrating respect and professionalism, resulting in a 15% increase in customer satisfaction ratings
- Successfully prioritized 10+ tasks hourly, meeting 100% of ticket time goals through effective time management.
- Successfully adapted to shifting team priorities and resolved conflicts, improving food delivery time by 20%.
- Streamlined cash register operations while serving 12 tables, boosting guest satisfaction scores by 20% and tips by 15%.
Guest Service Specialist
Bravo Cucina Italiana
01.2016 - 03.2020
- Excelled in managing 20 high-pressure situations monthly, enhancing team performance in a fast-paced environment.
- Resolved complex client issues, improving average tip percentage by 9% through quick, innovative solutions.
- Fostered strong customer relationships by consistently demonstrating respect and professionalism, resulting in a 15% increase in customer satisfaction ratings.
- Successfully prioritized 10 tasks weekly, meeting 100% of ticket time goals through effective time management.
- Successfully adapted to shifting team priorities and resolved conflicts, improving food delivery time by 20%.
Server
Denny's
01.2009 - 12.2015
- Successfully managed a busy third shift, efficiently serving 12 tables simultaneously, which enhanced customer satisfaction and resulted in a notable increase in positive feedback.
- Streamlined cash register operations while serving 12 tables, boosting guest satisfaction scores by 20% and tips by 15%.
- Ensured all dining areas were pristine, including bussing and cleaning tables, fostering a welcoming environment that enhanced customer satisfaction.
Stock associate
Baby's R Us
01.2008 - 12.2008
- Efficiently managed twice-weekly truck deliveries, expertly unloading and organizing products, while ensuring accuracy by reconciling shipping invoices with received items.
- Enthusiastically assisted guests and associates in uncovering the perfect products, elevating their shopping experience and boosting overall satisfaction through personalized recommendations.
- Managed cashier and sales operations during peak hours, improving customer wait time by 40%.
Customer Success Representative
Teleservice direct
01.2005 - 01.2007
- Initiated outbound calls to customers, successfully upselling TV packages and contributing to a 15% increase in sales over the quarter.
- Actively engaged with customers to uncover their needs, crafting personalized offers that boosted satisfaction and increased repeat business by 15%.
- Successfully converted 30% of customer objections into sales by employing persuasive communication techniques, resulting in a significant boost in revenue.
- Partnered with team members to devise innovative sales strategies, resulting in a 20% increase in quarterly targets achieved.
Shipping Clerk
Atlas Logistics
01.2004 - 12.2004
- Enhanced warehouse operations by monitoring picking and loading speeds, reallocating resources to boost efficiency by 15%.
- Optimized warehouse inventory management systems to achieve over 98% accuracy in stock levels, streamlining shipment processes for timely deliveries.
- Orchestrated the tracking and monitoring of all shipments, achieving a 95% on-time delivery rate and enhancing overall customer satisfaction.
- Streamlined collaboration with truck drivers and transportation companies, significantly reducing loading times and ensuring timely departure of trailers to meet strict deadlines.
Legal Secretary
Kramer Law Offices
08.2001 - 11.2002
- Welcomed guests and clients daily in person and over the phone, efficiently addressing inquiries and enhancing communication by directing them to the appropriate resources.
- Streamlined the calendar of a high-demand attorney, ensuring seamless coordination of client meetings, court dates, and conferences, which enhanced overall efficiency and client satisfaction.
- Streamlined the preparation and processing of various legal documents, ensuring timely delivery of correspondence to clients, which enhanced client satisfaction and improved overall workflow efficiency.
- Consistently delivered high-quality results by independently prioritizing tasks and expertly navigating shifting demands, resulting in a 20% increase in project efficiency and error-free outputs.
Reservation Supervisor
Cendant Corporation
05.1998 - 08.2001
- Handled 100 incoming calls daily, booked 65 hotel reservations, and ensured 100% accuracy in guest information entry.
- Proactively addressed guest concerns by resolving issues quickly, leading to a 20% improvement in customer satisfaction, while seamlessly reporting discrepancies to relevant team members.
- Served as a vital communication bridge between guests and hotel staff, enhancing guest satisfaction by streamlining information flow and reducing response times for inquiries.
- Utilized keen judgment to resolve over 100 guest issues per month, implementing tailored solutions that boosted satisfaction ratings by 20% while ensuring data integrity for a seamless guest experience.
- Documented over 300 guest interactions weekly, meticulously tracking payouts and discrepancies to enhance data accuracy and boost customer satisfaction ratings by 15%.
Education
High School -
Shelbyville High School
Environmental Sociology
University of Tennessee
12.2000
Skills
- Sales enablement
- Administrative Skills
- Project Management
- Motivated
- Ability to multi-task
- Excellent communication skills
- Problem resolution
- Excellent organizational and time management skills
- Ability to work independently or in a team
- Excellent listening with a strong sense of empathy
- Scheduling and calendar management
- Ability to handle highly stressful situations with professionalism while maintaining excellent customer service
- Guest engagement
- Cash handling
- Exceptional customer service
- Strong work ethic
Timeline
Guest Service Specialist
Bravo Cucina Italiana
01.2016 - 03.2020
Server/Bartender
Various
01.2009 - 03.2020
Server
Denny's
01.2009 - 12.2015
Stock associate
Baby's R Us
01.2008 - 12.2008
Customer Success Representative
Teleservice direct
01.2005 - 01.2007
Shipping Clerk
Atlas Logistics
01.2004 - 12.2004
Legal Secretary
Kramer Law Offices
08.2001 - 11.2002
Reservation Supervisor
Cendant Corporation
05.1998 - 08.2001
Environmental Sociology
University of Tennessee
High School -
Shelbyville High School
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