Summary
Education
Overview
Skills
Work History
Generic

KATHRYN HUNTON

Summary

Goal-oriented professional excelling in fast-paced environments with a focus on accuracy and impeccable service. Demonstrates strong communication and teamwork skills, striving to meet customer needs, drive satisfaction, and promote long-term loyalty. Eager to contribute to team success and further develop professional skills, bringing a positive attitude and commitment to continuous learning and growth.

Education

Sociology Coursework Completed

University of Tennessee
Knoxville, TN
01.1999

Overview

22
22
years of professional experience

Skills

  • Attention to Detail
  • Empathy and patience
  • Inbound and Outbound Calls
  • Adaptability, Coachability and Flexibility
  • Verbal and Written Communication
  • Punctuality and Reliability
  • Multitasking and Organization
  • Clerical Support/Documentation
  • Complaint Handling/Problem Resolution
  • Microsoft Office
  • Logistics
  • Retail experience
  • Scheduling, Planning and Calendar Management
  • Team Oriented and Self-Sufficient

Work History

Server/Bartender

Bravo Cucina Italiana
01.2009 - 03.2020
  • Resolved guest issues during high-pressure situations, enhancing operations and reducing wait times by 20%.
  • Fostered strong customer relationships through professionalism, increasing satisfaction ratings by 15%.
  • Prioritized over 10 tasks hourly, achieving 100% of ticket time goals through effective management.
  • Successfully adapted to shifting team priorities and resolved conflicts, improving food delivery time by 20%.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.

Stock Associate

Babies R Us
01.2008 - 12.2008
  • Achieved 99% accuracy by reconciling shipping invoices with received items during twice-weekly truck deliveries.
  • Maintained clear communication among team members to enhance operational efficiency.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Answered customer questions and provided detailed product information.
  • Executed inventory management; including managing purchase orders & invoices, stocking and advising General Manager.
  • Managed inventory storage in clean and organized fashion.

Customer Sales/Service Representative

Teleservices Direct
01.2005 - 01.2007
  • Executed outbound calls to customers, upselling TV packages and driving 15% sales growth for quarter.
  • Identified customer needs through active engagement, creating tailored offers that increased repeat business by 15%.
  • Converted 30% of customer objections into sales using persuasive communication techniques, enhancing revenue significantly.
  • Collaborated with team members to develop innovative sales strategies, achieving 20% increase in quarterly targets.
  • Kept detailed records of daily activities through online customer database.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.

Shipping Clerk

Atlas Logistics
01.2004 - 12.2004
  • Enhanced warehouse operations by monitoring picking and loading speeds, reallocating resources to boost productivity by 15%.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Optimized warehouse inventory management systems to achieve over 98% accuracy in stock levels, streamlining shipment processes for timely deliveries.
  • Orchestrated the tracking and monitoring of all shipments, achieving a 95% on-time delivery rate and enhancing overall customer satisfaction.
  • Streamlined collaboration with truck drivers and transportation companies, significantly reducing loading times and ensuring timely departure of trailers to meet strict deadlines.

Legal Secretary

Kramer Law
08.2001 - 11.2002
  • Streamlined the calendar of a high-demand attorney, ensuring seamless coordination of client meetings, court dates, and conferences, which improved overall productivity by 33%.
  • Enhanced client communication by efficiently addressing inquiries and directing them to appropriate resources, resulting in a 20% increase in project efficiency.
  • Consistently delivered high-quality results by independently prioritizing tasks and expertly navigating shifting demands, resulting in a 20% increase in project productivity and error-free outputs.

Reservation Supervisor

Cendant Corporation
05.1998 - 08.2001
  • Processed 100 incoming calls daily, achieving 65 hotel reservations with complete accuracy in guest information entry.
  • Resolved over 100 guest issues monthly by implementing tailored solutions that improved satisfaction ratings by 20%.
  • Achieved promotion from Agent to Supervisor within five months due to coachability and desire to succeed.
  • Scheduled and monitored sales team members' workloads to meet customer needs.
  • Generated and reported performance metrics to management to inform decision-making.

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KATHRYN HUNTON