Kathryn Hurm
Verona,KY
Summary
Unarmed Security Guard with 4+ years of experience maintaining safe, orderly environments in retail and corporate settings. Applies strong observation, conflict-deescalation, and customer-service skills to monitor property, respond to incidents, and support staff and visitors. Seeks to expand frontline responsibilities while maintaining reliable, professional presence.
Overview
29
29
years of professional experience
Work History
SECURITY GUARD
Jabil
St. Petersburg, FL
10.2021 - 12.2026
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
HOME CARE GIVER
Home
Lake Placid, FL
08.2022 - 01.2026
- - Assisted clients with moving in and out of beds, baths, wheelchairs, and automobiles.
- - Provided compassionate support to patients during difficult times.
- - Prepared and picked up meals for patients to meet nutritional needs.
- - Promoted independence to help clients accomplish basic daily living skills.
- - Ran errands with clients and provided transportation to medical appointments.
- - Notified close family members of patient conditions and healthcare needs.
REMITTANCE PERFECTION CLERK
IRS
03.2017 - 08.2022
- - Entered up to 144-178 batches of 20 into computer for bank deposit.
- - Entered checks and researched for accuracy.
- - Performed data entry tasks with attention to detail and accuracy.
- - Reviewed documents for accuracy before submission or filing.
- - Processed transactions; maintained office records; as well as locating and compiling data or information from files and other data sources.
- - Screened documents, forms, and letters addressed or routed to various offices.
- - Received, prepared, and verified tax documents.
- - Trained new hires on check processing, taxpayer correspondence review, and data entry procedures to enhance team competency.
- - Maintained organized working systems to maintain high efficiency.
- - Executed clerical duties including record maintenance, document extraction, sorting, numbering, and batching to ensure efficient correspondence handling.
- - Received, opened, sorted, and distributed both incoming and outgoing mail.
- - Examined file materials to identify primary subject matter and assigned proper classification.
- - Prepared batched documents to be scanned.
- - Interpreted and applied policy, procedures, and regulations applicable to job functions.
- - Operated company computers and software applications to complete job duties.
- - Reviewed applications for completeness and accuracy and submitted to appropriate department.
- - Communicated courteously and respectfully to personnel at all levels.
- - Adhered to rules and regulations outlined in employee handbook.
- - Communicated with customers via correspondence and phone to gather necessary information for accurate billing and prescription processing.
- - Experienced in Mail Room—extracting as well as ICT-doc prep.
- - Managed front desk operations and greeted visitors with professionalism.
CUSTOMER SERVICE
Cracker Barrel
Florence, KY
02.2017 - 06.2022
- - Delivered attentive customer service to enhance guest experiences.
- - Answered telephones, managed retail layout, and placed merchandise.
- - Processed transactions as cashier, ensuring accurate and efficient retail sales.
- - Achieved retail store sales goals through effective merchandise promotion.
- - Stocked shelves with apparel and food items.
FEDERAL SECURITY SCREENER
U.S. Department of Homeland Security
Tampa, FL
08.2002 - 08.2005
- - Functioned in all security positions pertinent to that of a Federal Screener, including walk-through metal detector, handheld metal detector, x-ray operator, physical search of property, and explosive trace detection machine.
- - Delivered customer service and led a team of screeners, overseeing operations and maintaining effective communication.
- - Conducted searches for concealed weapons and explosives, ensuring compliance with security protocols and addressing diverse needs of individuals.
CUSTOMER SERVICE REPRESENTATIVE (RX CALL CENTER)
Merck Medco Prescription Services
OH
01.1999 - 01.2002
- - Researched and responded to 60-75 inbound and outbound member calls daily regarding shipping, order status, cost, and eligibility.
- - Processed over 25 medication refills/renewals online daily.
- - Tracked lost orders and performed data entry—approximately 177 new orders daily with 98% accuracy.
- - Educated members on co-pays, generic drugs, and vacation orders via computer.
- - Matched prescriptions to ensure accuracy with member records and processed payments via checks and money orders to ensure accurate transactions.
- - Provided support to pharmacists with prescription entry and verification with entering and checking prescriptions.
- - Developed color-coding system to streamline handling of members’ written and verbal complaints.
- - Received Director’s award in 2001 for excellent customer service.
DEPARTMENT MANAGER
Organized Living
Cincinnati, OH
04.1998 - 05.2000
- - Received top sales award for a single order over $20,000.
- - Supervised seven sales representatives/customer service representatives.
- - Trained new staff on complete product line, enhancing product knowledge across office supplies and nine furniture displays.
- - Coordinated stockroom organization, inventory preparation, and scheduling of furniture deliveries for sales events.
- - Developed system for tracking backordered furniture and damaged merchandise, improving order fulfillment.
- - Acted as key holder by managing store opening and closing procedures.—opened/closed store and set alarms, balanced eight cash drawers.
- - Completed corporate paperwork and monitored/set visual props for nine inside display areas and one front window.
- - Handwrote thank-you cards to all customers with orders over $300.00.
Education
Diploma - medical coder
Holmes High School
Covington, KY05-2006
50+ Hours Medical - medical coder
St. Petersburg College
St. Petersburg, FLSkills
- Security operations
- Patrolling
- Incident response
- Crisis management
- Threat detection
- Baggage screening
- Guard post rotation
- X-ray machine operation
- Surveillance expertise
- Security equipment operation
- Personal safety
- Workplace safety
- Emergency awareness
- Communication skills
- Document preparation
- Reporting skills
- Report writing
- Analytical skills
- Adept at multitasking
- Flexible
- Dependable
- Working independently
- Works independently
- Delegation skills
- Manager/Supervisor
- Training personnel
- Detail orientation
- Keen observer
- Customer Service
- Reliability
- Honest
- Punctuality
- Fast-paced environment
- Follow directions
- Excellent interpersonal skills
- Vigilant and watchful
- Reliable and responsible
- Administrative support
- Detail orientation
- Customer service
- Reliable and responsible
Accomplishments
Extra mile for customer service
Gift for furniture/accessory over 20,000.
Interests
Photograph birds, looking for antiques, caring for grandchildren
ADDITIONAL INFORMATION
COMMUNITY SERVICE & VOLUNTEER WORK, 2019-05-12, 2019-05-13, - Appalachian Festival, Information Booth & General Store, Poll worker for elections
Voter registration poll worker
Volunteer art center, poll worker, volunteer festival registration
Languages
English
Full Professional
Timeline
HOME CARE GIVER
Home
08.2022 - 01.2026
SECURITY GUARD
Jabil
10.2021 - 12.2026
REMITTANCE PERFECTION CLERK
IRS
03.2017 - 08.2022
CUSTOMER SERVICE
Cracker Barrel
02.2017 - 06.2022
FEDERAL SECURITY SCREENER
U.S. Department of Homeland Security
08.2002 - 08.2005
CUSTOMER SERVICE REPRESENTATIVE (RX CALL CENTER)
Merck Medco Prescription Services
01.1999 - 01.2002
DEPARTMENT MANAGER
Organized Living
04.1998 - 05.2000
Diploma - medical coder
Holmes High School
50+ Hours Medical - medical coder
St. Petersburg College