KATHRYN INNOCENTINI
Crystal Lake,IL
Summary
Experienced Human Resources Representative with over 8 years in operational efficiency and client relations, skilled in streamlining interview scheduling, maintaining accurate applicant records, and ensuring compliance with legal requirements. Demonstrates strong communication and organizational abilities in fast-paced environments, consistently driving service improvements and fostering positive interactions.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Advocate Aurora Medical Group
03.2023 - 05.2025
- Manage patient inquiries and appointments, ensuring seamless service delivery.
- Coordinate tests and procedures, enhancing operational efficiency.
- Direct calls and messages accurately, improving communication flow.
- Address patient billing and referral queries, escalating complex issues.
- Facilitate effective information distribution via various communication channels.
- Delivered compassionate patient support, ensuring a welcoming environment and fostering trust through effective communication.
- Streamlined appointment scheduling processes, enhancing patient flow and achieving noticeable gains in operational efficiency.
- Coordinated with clinical teams to manage patient inquiries, ensuring timely responses and strengthening interdepartmental communication.
- Analyzed patient feedback to identify service gaps, implementing improvements that led to marked gains in patient satisfaction scores.
Family Nanny
05.2017 - 08.2022
- Transport children safely to activities, enhancing punctuality and safety awareness.
- Coordinate schedules and travel, ensuring seamless transitions between activities.
- Develop educational games, fostering creativity and communication skills.
- Assist with homework, improving academic performance and confidence.
- Communicate with parents, providing insights into daily activities and behaviors.
- Fostered a nurturing environment by actively engaging children in educational games, enhancing their learning and communication skills.
- Coordinated schedules and travel logistics, delivering seamless transitions and improving overall time management.
Floor Manager
Fin Boutique
06.2015 - 01.2016
- Led a team of sales associates to enhance customer service, resulting in noticeable improvements in client satisfaction scores.
- Analyzed inventory turnover rates to optimize stock levels, successfully reducing excess inventory and improving cash flow.
- Coordinated promotional events that attracted new clientele, contributing to marked gains in sales during peak seasons.
- Cultivated a positive team environment, encouraging open communication and collaboration among staff members.
- Enhanced customer feedback mechanisms, enabling real-time insights that informed service improvements and increased customer loyalty.
- Evaluated market trends and adjusted product displays, leading to noticeable results in foot traffic and overall sales conversions.
Education
Bachelor of Arts - Psychology
University of Wisconsin-Madison
Madison12.2022
Skills
- Problem Solving
- Organization
- Communication
- Customer Service
- Attention to Detail
- Time Management
- Team Collaboration
Timeline
Patient Service Representative
Advocate Aurora Medical Group
03.2023 - 05.2025
Family Nanny
05.2017 - 08.2022
Floor Manager
Fin Boutique
06.2015 - 01.2016
Bachelor of Arts - Psychology
University of Wisconsin-Madison