Kathryn James
Kenton,Ohio
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
Work History
Packaging Specialist
Graphic Packaging International
03.2022 - Current
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Assisted with quality and production process improvements to support new packaging initiatives.
- Inspected products before packaging to prevent shipping defective and damaged goods to customers.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
- Monitored team work performance and elevated production or personnel issues to management.
Paint Quality/Repair Associate
Honda Manufacturing
08.2014 - 03.2022
- Completed all repair and maintenance activities promptly and to high quality standards.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Maintained inventory of repair supplies and ordered parts.
- Followed detailed repair and maintenance procedures for consumer products.
- Inspected and tested, repaired and refurbished products for proper operation.
- Tested parts and components to confirm adherence to manufacturer specifications.
- Inspected pieces for defects, measured, and checked with straightedges or templates for compliance with specifications.
Area Supervisor
Kohls Department Store
03.2012 - 09.2014
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created customer support strategies to increase customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed inventory control, cash control, and store opening and closing procedures.
Department Manager
Lowes
01.2003 - 02.2012
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Inventoried installation supplies before scheduling installations or ordering more.
- Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
- Organized and balanced multiple priorities within fast-paced environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
North Side High School
Fort Wayne, IN06.2001
Skills
- Customer Care and Experience
- Detail Oriented
- Self-Motivated
- Planning and Coordination
- Multitasking Abilities
- Active Listening
- Conflict Resolution
Timeline
Packaging Specialist
Graphic Packaging International
03.2022 - Current
Paint Quality/Repair Associate
Honda Manufacturing
08.2014 - 03.2022
Area Supervisor
Kohls Department Store
03.2012 - 09.2014
Department Manager
Lowes
01.2003 - 02.2012
High School Diploma -
North Side High School
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