Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Jennings

Asheboro,NC

Summary

Energetic and results-driven customer service professional with more than a decade of experience. Talented Drafter with solid computer-aided design skills and familiarity with multiple industries. Generated accurate representations of buildings, systems and components to meet client parameters. High-level technical skills and attention to detail enabled impressive results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Design Technician

ENTRUST Solutions Group
10.2021 - Current
  • I use a computer design program similar to Auto Cad to create construction drawings and orders for the replacement of electrical equipment.
  • Used computer-aided design software to prepare blueprints and schematics.
  • Interpreted project specifications and delivered layouts for new electrical systems and component installations.
  • Created designs and blueprints using Bentley Open Utilites Designer according to customer specifications, timelines and supply inventories.
  • Managed drafting and design for over 30 projects from concept through delivery.
  • Upheld tight schedules to bring projects to completion on-time.
  • Incorporated updates to drawings based on changes to designs.
  • Assessed power needs and generated cost estimates for materials.
  • Created designs and blueprints using Bentley Open Utilites Designer according to customer specifications, timelines and supply inventories.

Server

Hwy
07.2019 - 02.2021
  • Successfully multi-task in a high-stress environment while acting as a supervisor to ensure the smooth interaction between guests and my fellow employees
  • Became a certified trainer within 2 months and was put in charge of hiring
  • Handled a cash-drawer, handling cash transactions with customers and employees and making sure the drawer always had $300 in it
  • Learned to close out a day's sales, write memos to owners with sales, labor, and other reports
  • Count a bank deposit and write the slip for the bank
  • Became a key-holder in the restaurant within 2 months of working there.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Inspected dishes and utensils for cleanliness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.

Administrative Support Specialist

UNCG
05.2017 - 08.2018
  • I use my love for interior design by working on floor plans in Auto Cad when updating renovations and doing potential layouts for furniture and rooms
  • I also did projects with Sketch-Up
  • Trained in Banner HR Time Entry, Banner Finance, Banner 9 Navigation, EPAF Originator, and enrolled in more training for eMarketplace, ePosition, and P-Card transactions
  • I completed many tasks daily in multiple Microsoft Office platforms such as Excel, Access, and Word
  • There was a lot of data entry in my job as we are responsible for keeping room assignments for all 6+ million square feet of our ever-growing campus
  • I was responsible for making sure the information we had for each room in each building has the correct usage code, program, department, and person who occupied rooms, which is put into a program called
  • InfoEngine that is an extension to AutoCad which uses polylines to contain all of this information
  • Performed yearly inventories of each building on campus
  • I was also trained as the Department Technical Contact, so I am able to reimage computers and fix common computer problems.
  • Used computer-aided design software to prepare blueprints and schematics.
  • Interpreted technical drawings, schematics and computer-generated reports to make revisions to CAD drawings.
  • Developed CAD drawings from hand sketches, verbal instructions, and site visits.
  • Created and modified creative interior design layouts in line with client desires and space utilization practices.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Completed payroll accurately and timely to meet employee expectations.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Created and updated records and files to maintain document compliance.
  • Conducted research to assist with routine tasks and special projects.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Monitored and managed expenses with allotted budgets and reviewed and approved expense reports.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Organized, maintained and updated information in computer databases.
  • Identified plans and resources required to meet project goals and objectives.

Server

IHop
03.2016 - 09.2017


  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Inspected dishes and utensils for cleanliness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Served food and beverages promptly with focused attention to customer needs.

Office Assistant

UNCG
05.2016 - 09.2016
  • I was a summer office assistant in the project office where I was responsible for making changes and updates to residence hall floor plans in AutoCAD
  • I also imported the floor plans into the BluBeam Revu system that summer
  • In that program, I created room designations for all the spaces in each building to allow electronic collaboration on building maintenance issues with all departments
  • I was also in charge of organizing the project office's digital discs and floor plans and making sure everything was digitally scanned into an electronic file structure.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Collaborated with various departments to complete assigned tasks.
  • Input data into spreadsheets and databases.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Edited and proofread documents for accuracy and completeness.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Maintained and updated office records, both digital and physical.
  • Created, printed, and modified drawings in AutoCAD and Revit.
  • Modified designs to correct operating deficiencies and reduce production problems.

Education

Associates of Arts - Business

Guilford Technical Community College
Greensboro, NC

Certificate In Interior Design - Interior Design

Randolph Community College
Asheboro, NC
05.2017

Skills

  • Electrical
  • Project Development
  • Client Requirements
  • Complex Problem-Solving
  • Work Orders
  • Design Development
  • Project Requirements
  • Interpersonal Communication Skills
  • Computer Assistance
  • CAD Software Proficiency
  • Verbal Communication
  • Client Relationships
  • Project Documentation
  • Architectural Knowledge
  • Administrative Support
  • Customer Satisfaction
  • Commercial Projects
  • Field Notes
  • Conflict Resolution Skills
  • 3D Rendering
  • Decision-Making Strength
  • Project Management
  • Calculations and Measurements
  • Design Management
  • Interior Planning
  • Drawing Preparation
  • Team Collaboration
  • Designing
  • Elevation Drawings
  • Furniture Selection
  • Structural and Floor Plans
  • CAD Drawings
  • Meeting Deadlines
  • Materials and Service Cost Estimates
  • Electrical Equipment Examination
  • Architectural Drafting
  • CAD Drafting
  • Accurate Measurements
  • Utility Placement
  • MS Office
  • Attention to Detail
  • Decision-Making
  • Organization and Time Management
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Problem-Solving
  • Self-Motivated
  • Drawing Updating
  • Word Processing
  • Critical Thinking
  • Train Employees
  • Time Management
  • Project Drawings
  • Organization Skills
  • Data Imports
  • Verbal and Written Communication
  • Administrative and Clerical Support
  • Data Inputting
  • Manage Files
  • Calendar Management
  • Spreadsheet Tracking
  • Microsoft Office
  • Accounting and Billing Software
  • Project Support
  • Morale Improvements
  • Operational Efficiency
  • Office Supplies and Inventory
  • Advanced Excel Spreadsheet Functions

Timeline

Design Technician

ENTRUST Solutions Group
10.2021 - Current

Server

Hwy
07.2019 - 02.2021

Administrative Support Specialist

UNCG
05.2017 - 08.2018

Office Assistant

UNCG
05.2016 - 09.2016

Server

IHop
03.2016 - 09.2017

Associates of Arts - Business

Guilford Technical Community College

Certificate In Interior Design - Interior Design

Randolph Community College

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Kathryn Jennings