Summary
Overview
Work History
Skills
Timeline
Generic

Kathryn Johnson

Fairborn,OH

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Clothes Mentor
Beavercreek, OH
10.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Mentored junior team members and managed employee relationships.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Supported sales team members to drive growth and development.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Educated customers on special pricing opportunities and company offerings.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Developed strong customer relationships to encourage repeat business.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Stay at Home Mom

Home
Fairborn, OH
08.2009 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Culinary Assistant

Olive Garden Restaurant
Beavercreek, OH
09.2006 - 08.2008
  • Assisted Head Chef in food preparation, including chopping vegetables and marinating meats.
  • Checked inventory levels of kitchen supplies and requested replenishments as needed.
  • Set up workstations with all necessary ingredients and cooking equipment.
  • Cleaned dishes, utensils, kitchen appliances and counters after each shift.
  • Maintained a clean and organized work area to ensure safety standards were met.
  • Followed health and safety regulations while handling food items.
  • Brought out meals from the kitchen in a timely manner for customers.
  • Stocked refrigerator with prepared foods for future use or special orders.
  • Monitored expiration dates on food items stored in refrigerators and freezers to ensure freshness of products used for cooking.
  • Performed basic maintenance tasks such as cleaning floors, walls, and windows of the kitchen area.
  • Ensured that all food items were correctly labeled prior to storage or preparation.
  • Weighed and measured ingredients accurately before adding them to recipes.
  • Inspected finished plates for quality assurance before serving them to customers.
  • Communicated effectively with colleagues regarding menu changes or customer requests.
  • Helped train new kitchen employees in proper cooking and handling procedures.

Skills

  • Product Knowledge
  • Service Upselling
  • Store maintenance

Timeline

Customer Service Representative

Clothes Mentor
10.2023 - Current

Stay at Home Mom

Home
08.2009 - Current

Culinary Assistant

Olive Garden Restaurant
09.2006 - 08.2008

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Kathryn Johnson