KATHRYN JONES
Dickinson
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic.
Overview
17
17
years of professional experience
Work History
Patient Services Specialist
University Of Texas Medical Branch
08.2023 - Current
- Provided direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and treatment team.
- Scheduled new evaluations and follow-up appointments for all campuses in a call center environment.
- Provided out of pocket cost estimates along with financial counseling to patients.
- Reduced appointment cancellations by implementing effective appointment reminder systems via phone or email.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment in Epic.
- Verified, ensured eligibility, and pre-registered patients by obtaining patient demographics, Medicare and third-party coverage at every encounter.
Remote Administrative Assistant
AVELO HOOKAH
01.2022 - 06.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Benefits Verification Specialist
GULF COAST COMMUNITY HEALTH SERVICES
09.2020 - 12.2021
- Verified insurance eligibility for upcoming appointments by utilizing online websites or by contacting the carrier directly.
- Determined patients co-payments and calculated co-insurance and deductibles.
- Entered insurance coverage accurately into patient Electronic Medical Record.
- Reduced errors in benefit verification tasks by conducting thorough audits and rectifying discrepancies.
- Contacted external PCP offices to initiate and secure insurance PCP referral approvals for specialists.
Patient Access Representative III
MEMORIAL HERMANN HEALTH SYSTEM
04.2007 - 07.2017
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained referrals and initiated pre-certification for Radiation Therapy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
High School Diploma -
Hitchcock High School
Hitchcock, TX05.1990
Skills
- Patient Confidentiality
- Insurance Verification
- Appointment Scheduling
- Office Equipment Operation
- Medical Terminology
- Prioritization
- Multi-Line Phone System
Timeline
Patient Services Specialist
University Of Texas Medical Branch
08.2023 - Current
Remote Administrative Assistant
AVELO HOOKAH
01.2022 - 06.2023
Benefits Verification Specialist
GULF COAST COMMUNITY HEALTH SERVICES
09.2020 - 12.2021
Patient Access Representative III
MEMORIAL HERMANN HEALTH SYSTEM
04.2007 - 07.2017
High School Diploma -
Hitchcock High School
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