Kathryn Kadri, MBA, PMP®, DASM
Project Manager
Wolcott,CT
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
MLOA - Pipeline Management
TD Bank
11.2016 - Current
- Consistently managed and prioritized pipeline between $150 million and $300 million (between 40-100+ loans simultaneously).
- Demonstrated strong organizational and time management skills while managing multiple projects, exceeding SLA times by 25%.
- Submitted proposal for process improvement, resulting in creation of a new position.
- Created templates to use for various clientele situations.
- Authored user guides (decks) for IBM Content Navigator and Encompass.
- Identified and communicated with both internal and external stakeholders to determine success criteria and ensure client satisfaction.
- Collaborated with stakeholders and management across departments and cross-functional teams.
- Complete upfront quality control checks of applications for accuracy to meet quality standards.
- Identified and developed recommendations for improved workflow.
- Trained, mentored, and coached personnel.
- Safeguarded customer and employee personal identification information (PII).
- Identified issues, researched, and analyzed information to provide solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Kept detailed notes and followed up with clients.
- Excellent communication skills, both verbal and written.
CSR/Assistant Store Manager in Training
TD Bank
Hicksville, NY
03.2015 - 11.2016
- Recognized for consistently exceeding given sales goal, exceeding 200% of sales goal multiple times.
- Managed store budget, keeping costs inline.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Conducted needs-based conversations and offered financial solutions to meet Customers' needs.
- Made quality referrals to appropriate partners; met individual performance metrics.
- Focused on making sound decisions and timely problem resolution.
- Anticipated customer needs and deepened relationships through needs-based conversations.
- Performed a broad range of tasks of varying complexity and scope.
- Participated in opening and closing procedures.
- Opened accounts and related services.
- Originated loan applications, prepared documents, gathered data, and conducted loan closings.
- Supervised ATM settlements, supply orders, employee
- Scheduling, auditing, and OER compliance.
- Completed gap analysis in employee training.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
OWNER/GENERAL MANAGER/PROJECT MANAGER
Shaolin Self-Defense Centers
06.2007 - 09.2016
- Created marketing and reputation-building strategies that led to 25% increase in student membership and 90% rise in gross revenue.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Responsible for all aspects of project/program management, including, but not limited to project goals and objectives, success criteria, project scope, project budget, project schedule, and resource allocation.
- Implemented new accounting and management software system that improved accounting, billing, and payroll process and tracked student progress and advancement.
- Coordinated, marketed, and advertised special events, seminars, and competitions.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Trained and developed team members to build human capital.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Engaged in community outreach and participated in community events.
- Utilized statistical data based on current student population and class size to evaluate and restructure class scheduling.
- Managed client accounts including payments and billing.
- Awarded, maintained, and reviewed vendor contracts.
- Oversaw retail sales and inventory.
- Coordinated staff operations, including mentoring of new instructors and assistants.
- Managed employee compensation and benefits.
- Managed federal and state tax filings as well as accounting journals for CPA.
- Trained and evaluated students in martial arts, including kickboxing and self-defense.
- Created benchmarks for student and employee advancement.
Teller
TD Bank
Hicksville, NY
01.2014 - 02.2015
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Cross-sold credit cards, loans and other bank products.
- Assisted customers with banking needs and inquiries.
- Received loan and utility payments, sending funds to correct destinations.
FRONT DESK MANAGER
Bally Total Fitness
03.2011 - 11.2011
- Developed and maintained a 10-member team that fostered a welcoming and positive environment
- Met with all team members regularly and continued to train and develop the team
- Worked directly with the sales team to increase new member sign-ups
- Oversaw cashier operations, inventory, procedures, and quality assurance
- Special event coordination.
- Prepared weekly employee work schedules to meet operational needs.
Education
Project Management
Project Management Institute
RemoteMBA - Business Administration
University of Maryland Global Campus
Bachelor of Science - Business Management
Farmingdale State College
FarmingdaleSkills
Microsoft Office: Word/Excel/PowerPoint/Publisher/Outlook
Certification
Project Management Professional (PMP)
Timeline
Project Management Professional (PMP)
08-2023
MLOA - Pipeline Management
TD Bank
11.2016 - Current
CSR/Assistant Store Manager in Training
TD Bank
03.2015 - 11.2016
Teller
TD Bank
01.2014 - 02.2015
FRONT DESK MANAGER
Bally Total Fitness
03.2011 - 11.2011
OWNER/GENERAL MANAGER/PROJECT MANAGER
Shaolin Self-Defense Centers
06.2007 - 09.2016
Project Management
Project Management Institute
MBA - Business Administration
University of Maryland Global Campus
Bachelor of Science - Business Management
Farmingdale State College