Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn Karstens

Summary

Organized, dependable, and professional. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Loan Processor

Better Banks
06.2022 - Current
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Promoted a positive work environment through effective communication skills and teamwork initiatives.
  • Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
  • Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.

Teller

Better Banks
05.2021 - 06.2022
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.

CNA

Carlyle Senior Care
04.2020 - 03.2021
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.

Manager

McDonald's
06.2018 - 02.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.

Education

No Degree -

Aiken Technical College
Graniteville, SC

High School Diploma -

Eureka High School
Eureka, IL
05.2019

Skills

  • Teamwork and Collaboration
  • Attention to Detail
  • Processing procedures
  • Title Research
  • Dedicated Work Ethic
  • Customer Service
  • Problem-Solving
  • Loan Modification
  • Consumer Loan Underwriting

Timeline

Loan Processor

Better Banks
06.2022 - Current

Teller

Better Banks
05.2021 - 06.2022

CNA

Carlyle Senior Care
04.2020 - 03.2021

Manager

McDonald's
06.2018 - 02.2020

No Degree -

Aiken Technical College

High School Diploma -

Eureka High School

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Kathryn Karstens