Kathryn Katy Gilbert
Libertyville,IL
Summary
Animal Service professional with strong track record in enhancing customer satisfaction and operational efficiency. Adept at resolving issues promptly, fostering team collaboration, and adapting to changing requirements. Skilled in problem-solving, communication, and multitasking to deliver consistent results. Dependable and focused on achieving high standards in service delivery.
Overview
16
16
years of professional experience
Work History
Pet Service Specialist
Rover/Self Employed
Libertyville, IL
06.2021 - Current
- Cared for pets in clients' homes during owners' travels, administering diets and medications to ensure pet well-being.
- Conducted drop-in visits to walk dogs and care for pets, including administering diets and medications as needed.
- Delivered outstanding customer service by promptly addressing inquiries and resolving issues to enhance client satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Implemented efficient scheduling strategies, optimizing time management for multiple clients.
Research Associate I for Clinical Services in Psychopharmacology
University of Illinois
Chicago, IL
03.2013 - 06.2018
- Analyzed and processed medication consent requests and emergency med forms for DCFS state wards on psychotropic medications, adhering to research protocols.
Conservation Science Animal Behavioral Research Intern
Chicago Zoological Society
Brookfield, IL
01.2015 - 06.2015
- Conducted behavioral monitoring for 8 weeks (~200 hrs.) to gather data on 25 carnivore species, including 72 individual animals, informing species-specific care strategies
- Collaborated in developing an ethogram to standardize data collection for all mammals at CZS and San Diego Zoo, enhancing research consistency and quality
- Collected 4 weeks of data of okapi's neonatal behaviors
- Entered data from both studies into Excel worksheets to be analyzed
- Presented findings on mammal behavioral study and exhibit complexity to zoo staff, fostering discussions on habitat adequacy for arboreal and terrestrial features
Canine Enrichment, Foster Coordinator and Adoption Counselor
Animal Care League Shelter
Oak Park, IL
11.2013 - 06.2014
- Developed canine enrichment plans, including social group arrangements, training sessions, and food enrichment toys to enhance animal well-being
- Provided adoption counseling to prospective pet owners, facilitating successful placements for shelter animals
- Sanitized and organized dog kennels and small animal rooms to maintain hygiene standards.
Receptionist/Animal Care Tech
Animal Care Medical Center
Orland Park, IL
08.2013 - 08.2013
- Consulted with clients on pet medical needs and scheduled appointments to ensure timely care
- Assisted vets in holding animals for evaluations and vaccinations to facilitate efficient treatment
- Maintained cleanliness and organization of treatment rooms and lobby to create welcoming environment for clients and pets
Field Research Assistant
El Zota Biological Reserve
Costa Rica
06.2010 - 08.2010
- Coordinated locating and tracking of spider monkeys for Ph.D. study on stress coping strategies in female Ateles geoffroyii
- Identified individual spider monkeys and developed ID charts for observed females to enhance data accuracy
- Created plots in rain forest to assess tree diversity in the rain forest to measure tree diversity and fruiting pattern
Education
Ken Ramirez Animal Behavioral Training Program -
Shedd Aquarium
Chicago01-2016
Bachelors of Arts Degree - Anthropology, Women’s Studies
Northern Illinois University
DeKalb, IL05-2011
Skills
- Pet care knowledge
- Animal care techniques
- Client retention
- Customer service orientation
- Attention to detail
- Cross-functional collaboration
Timeline
Pet Service Specialist
Rover/Self Employed
06.2021 - Current
Conservation Science Animal Behavioral Research Intern
Chicago Zoological Society
01.2015 - 06.2015
Canine Enrichment, Foster Coordinator and Adoption Counselor
Animal Care League Shelter
11.2013 - 06.2014
Receptionist/Animal Care Tech
Animal Care Medical Center
08.2013 - 08.2013
Research Associate I for Clinical Services in Psychopharmacology
University of Illinois
03.2013 - 06.2018
Field Research Assistant
El Zota Biological Reserve
06.2010 - 08.2010
Bachelors of Arts Degree - Anthropology, Women’s Studies
Northern Illinois University
Ken Ramirez Animal Behavioral Training Program -
Shedd Aquarium