Kathryn Kiczuk
Suffield,CT
Summary
Outgoing, reliable, and detail-oriented professional driven by a goal-oriented approach. Excels in customer service, time management, and problem-solving skills. Experience spans from front-end operations, and sales, to healthcare settings, showcasing adaptability and critical thinking. Professional and friendly with remarkable customer service and sales abilities.
Overview
20
20
years of professional experience
Work History
Produce Associate
Geissler's
10.2023 - Current
- Stocked fruits and vegetables and removed old or poor quality products.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
Front End Sales Associate
Geissler's
02.2022 - Current
- Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers at a register and at self checkout.
- Shopped customer orders for pick-up and delivery maintaining accuracy for each order regarding selection of products and pricing of items.
- Ensured accurate price labeling for merchandise items while managing shelf stocking duties as needed.
- Covered all aspects of the front end including the front booth, register and self checkout during breaks to ensure customer flow.
Consultant
Mary Kay Cosmetics Ltd
02.2012 - Current
- Evaluate client needs and expectations, establishing clear goals for each consulting engagement.
- Develop and maintain professional relationships with new and existing clients by providing personalized skincare recommendations and helping the support the maintenance of healthy skin.
- Manage all aspects of business including customer service, sales, marketing, product inventory, bookkeeping, and tax preparation.
- Mentor and support a team of 2 business partners.
Front End Sales Associate
Highland Park Market
06.2018 - 08.2021
- Managed a team of 30+employees overseeing hiring, training, performance, and scheduling based on store demand and employee strengths.
- Conducted store opening/closing procedures including financial reconciliation and record keeping.
- Provided resolution for customer concerns by focusing on their needs and provided appropriate actions to resolve any problems or issues.
- Collaborated with upper management on the transition of policies and procedures to enhance customer experience and to improve store performance.
Certified Ophthalmic Assistant
Dr. Coco
03.2005 - 05.2010
- Performed preliminary medical exams for patients including documentation, visual acuity, refraction, tonometry, slit-lamp examination, and installation of dilating drops to prepare patient for the physicians exam.
- Collaborated with physicians, insurance companies, pharmacies, and others to maximize patients' continuity of care.
- Maintained a clean and organized workspace, ensuring compliance with infection control standards.
- Facilitated effective communication between patients and medical staff, acting as a liaison when needed.
- Conducted visual field testing for early detection of glaucoma, enabling timely intervention and treatment.
- Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
Education
Bachelor of Science - Nursing
University of Massachusetts Amherst
Amherst, MA05.1998
Skills
- Customer Service Focused
- Goal-Oriented
- Problem-solving abilities
- Time Management
- Critical Thinking
- Microsoft
Timeline
Produce Associate
Geissler's
10.2023 - Current
Front End Sales Associate
Geissler's
02.2022 - Current
Front End Sales Associate
Highland Park Market
06.2018 - 08.2021
Consultant
Mary Kay Cosmetics Ltd
02.2012 - Current
Certified Ophthalmic Assistant
Dr. Coco
03.2005 - 05.2010
Bachelor of Science - Nursing
University of Massachusetts Amherst
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