Kathryn Kidwell
Statham,GA
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support.
Overview
11
11
years of professional experience
Work History
Receptionist /Esthetician
Elle Cee's Salon & Spa
07.2022 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contr
- Demonstrated strong multitasking abilities while managing numerous tasks .
- Played an instrumental role in maintaining a clean work environment .
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Performed various facial treatments for optimal skin health.
- Educated guests on current promotions, events and services within store or salon.
- Discussed procedures and treatment options with clients.
- Performed waxing, scalp treatments , and reflexology.
- Stocked treatment rooms with proper supplies.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Client Care Specialist
Hope Animal Medical Center
01.2019 - 07.2022
- Built strong relationships with clients, consistently exceeding their expectations with quality service.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Proactively addressed potential client concerns, preventing escalated issues and maintaining a positive relationship.
- Organized client files meticulously, ensuring easy access to important information for efficient problemsolving.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
- Maintained accurate records documenting client interactions, progress updates, completed tasks, or any other pertinent information that may be necessary to effectively manage ongoing relationships with clients.
- Answered customer questions via telephone, email and live chat services.
- Interacted with team members across departments to research and resolve customer issues.
- Documented data and completed accurate updates to case records.
- Kept lobby clean and free or pet urine , stool , and blood .
- Opened and closed facility , including balancing cash drawer and handling the deposit .
- LOVED PETS
Retention Specialist
State Farm
07.2013 - 01.2019
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Participated in industry events to stay updated on current trends and best practices in customer retention strategies.
- Built constructive customer relationships to improve loyalty and recommendations.
- Identified changing customer needs and adapted service strategies to meet them.
- Opened and closed business .
Education
Licensed Esthetician - Skin Care
Atlanta School of Massage
Atlanta, GA05.2008
High School Diploma -
Grayson High School
Loganville, GA05.2007
Skills
- Over 20 years of strong customer service skills
- Multi tasked oriented
- Compassionate
- Hard working
- Strong organization skills
- CPR certified
- Able to grasp new concepts quickly
- Appointment Scheduling
- Greeting and Seating Clients
- Time Management
- Multi-Line Telephone Systems
References
- April Curott -Bingham Insurance (678)425-7180
- Leah Jensen -Hope Animal Medical Center (770)601-3930
Timeline
Receptionist /Esthetician
Elle Cee's Salon & Spa
07.2022 - Current
Client Care Specialist
Hope Animal Medical Center
01.2019 - 07.2022
Retention Specialist
State Farm
07.2013 - 01.2019
Licensed Esthetician - Skin Care
Atlanta School of Massage
High School Diploma -
Grayson High School
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