Kathryn Kierczak
North Fort Myers,FL
Summary
As you can see most of my yrs of employment have been in Food Service and Management. I believe in treating people they way I want to be treated. This is what made me successful in my years of employment wherever I worked.
I want like to work part time in a customer service type position or clerical. I have computer skills that need to be brushed up on and am willing to learn.
Overview
19
19
years of professional experience
Work History
Manager of School Cafeteria
School District Of Lee County-Hancock Creek El
North Fort Myers, FL
01.2016 - 06.2020
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Implemented catalog system for students' meal cards to expedite lunch lines, decreasing overall wait times.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Order food and supplies
- Training of staff
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy
Assistant Manager of School Cafeteria
Lee County School District Hancock Creek
North Fort Myers, FL
07.2005 - 05.2013
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
McDonalds Assistant Manager
McDonald's
Cape Coral, FL
03.2001 - 12.2004
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Customer Service Representative
Lynx Services
North Fort Myers, FL
02.1998 - 01.2001
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Education
GED -
Baltimore County Education Bldg
Baltimore County, MDSkills
- Money Handling
- Safety Precautions
- Active Listening
- Front of House Management
- Supply Ordering and Management
- Billing and Payment Processing
- Staff Scheduling
- Investigating Complaints
- Member Services
- Rotation Procedures
- Kitchen Scheduling
- Production Standards
- POS Inventory System Operation
- POS Terminal Operations
Timeline
Manager of School Cafeteria
School District Of Lee County-Hancock Creek El
01.2016 - 06.2020
Assistant Manager of School Cafeteria
Lee County School District Hancock Creek
07.2005 - 05.2013
McDonalds Assistant Manager
McDonald's
03.2001 - 12.2004
Customer Service Representative
Lynx Services
02.1998 - 01.2001
GED -
Baltimore County Education Bldg
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