Overview
Work History
Education
Skills
Timeline
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Kathryn Knott

Poway,CA

Overview

34
34
years of professional experience

Work History

Sales Specialist

Lowes Home Improvement Stores
07.2011 - Current
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
  • Built strong client relationships through consistent communication and effective problemsolving.

Operations Supervisor

Home Depot
07.2000 - 01.2008
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

Corporate and Store Auditor

Home Depot
01.1995 - 01.2000
  • Collaborated with cross-functional teams to identify trends and opportunities for continuous improvement within the store environment.
  • Ensured safety compliance by regularly inspecting workspaces and equipment, addressing any hazards promptly.
  • Reduced shrinkage rates by identifying potential theft risks and recommending loss prevention strategies.
  • Provided expert guidance on inventory control measures, supporting stores in maintaining optimal stock levels without overstocking or running out of key items.

Merchandising Associate

Home Depot
01.1993 - 01.1995
  • Improved product visibility by creating eye-catching merchandise displays.
  • Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
  • Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
  • Increased overall store performance with consistent attention to detail in visual merchandising efforts.
  • Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.

Cashier Supervisor

Home Depot
01.1991 - 01.1993
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.

Cashier

Home Depot
07.1990 - 01.1993
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Sequoia High School
Redwood City, CA
06-1983

Skills

  • Relationship Building
  • Client Relations
  • Customer service and care
  • Upselling and Cross Selling
  • Performance Tracking

Timeline

Sales Specialist

Lowes Home Improvement Stores
07.2011 - Current

Operations Supervisor

Home Depot
07.2000 - 01.2008

Corporate and Store Auditor

Home Depot
01.1995 - 01.2000

Merchandising Associate

Home Depot
01.1993 - 01.1995

Cashier Supervisor

Home Depot
01.1991 - 01.1993

Cashier

Home Depot
07.1990 - 01.1993

High School Diploma -

Sequoia High School

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Kathryn Knott