Kathryn LaCroix
Otsego,MI
Summary
An innovative and resilient Senior Director with 16 years of Human Service leadership expertise, recognized as a trailblazer in innovation and transformational approaches. Adept at fostering impactful management and team leadership, combining extensive experience in both private and public realms. Demonstrates a proven ability to build genuine partnerships with peers, leaders, and community stakeholders. Committed to delivering impeccable service standards while maintaining a relatable and engaging demeanor. Proficient in cross-departmental project management with a keen eye for compliance, regulation, and policy implementation.
Overview
18
18
years of professional experience
Work History
Senior Director of Programs
Accord
12.2021 - Current
- Revitalized departmental culture creating a working environment based upon accountability and positive engaged relationships after a merger.
- Modernized internal communication channels, resulting in enhanced information flow and cross-departmental collaboration.
- Navigated state and federal regulatory environments establishing compliance with laws, industry standards, and policies for 5 departments.
- Established data-driven decision-making processes implementing best practices in addressing issues, audits, and change management.
- Collaborated with grant writers, addressing grant viability and compliance, responsible for quarterly reporting, technical assistance, and revenue budgets to ensure the fiscal viability of grants.
ILS Manager
Accurate Home Health Care
01.2020 - 12.2021
- Strategic planning in collaboration with the executive team for the ILS department creation, achieving state licensure
- Designed departmental structure, policies and procedures, recruiting, training curriculum, and efficiency standards.
- Departmental evaluation, stakeholder engagement, developing leadership, and engagement opportunities for employees.
- Launched new services with thorough market research, leading to increased revenue growth.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Developed a high-performing team through thought leadership, creating community impact by improving service-related outcomes.
Human Services Department Manager
Recover Health
07.2018 - 01.2020
- Distinctive Thought Leadership directing departmental evolution doubling client census in 13 months
- Implemented advanced technology initiatives increasing revenue
- Collaborating with local, county, and state liaisons to increase visibility, advocate for support services, and construct relationships with referral sources.
- Directing departmental growth while constructing core processes, team development, and
financial structuring for the longevity of services. - Established clear performance expectations for staff members which led to increased accountability.
- Instituted branch training initiatives leading to dedicated, collaborative employees, meeting team objectives.
Transitional Services Manager
The Bridge For Youth
09.2017 - 07.2018
- Operational management of the Transitional Services department and facility management of multiple housing sites.
- Design and implementation of transitional housing programs.
- Responsible for leadership, career advancement, training, and onboarding of Facility Managers, Case Managers, Housing Advocates, and ILS
Coordinators. - Analyze departmental budget and annual forecasting
- Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or external relationships.
- Optimized expansion efforts by identifying potential markets for new service offerings based on industry trends and competitor analysis.
- Designed, launched, and managed Rita's House program utilizing grant funding, meeting grant expectations.
Supportive Service Manager
Supportive Living Solutions
10.2016 - 09.2017
- Effectively organized In-Home departmental performance of 36 remote
employees of 2 departments. - Maintain departmental-wide compliance
per state licensure. - Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Responsible for meeting and exceeding departmental
revenue forecast for HAC and ILS services. - Design and launch documents, tools, and resources increasing accountability and efficiency
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Service Coordinator
Kaposia, Inc.
05.2006 - 09.2016
- Strategic Planning and implementation of company goals for 93 clients, and 12 direct reports.
- Manage contracts and licensure with Hennepin County. Assured compliance with CARF accreditation, acting liaison for Hennepin County Human Services. Performing DC and DM compliance roles for state statutes.
- Established and facilitated the top fundraising team for 3 consecutive years.
- Construct, diversify, and train positive team values through research, strength application, and
personal guidance. - Facility management and fleet management of 12
vehicles - Conduct analytical evaluation of customer and employee interactions to improve services
Education
Bachelor of Science - Human Services Management
University of Phoenix
Tempe, AZ07.2014
Associate of Arts - Psychology
University of Phoenix
Tempe, AZ07.2012
Skills
- Leadership and accountability
- Change management
- Establishing and implementing policies and procedures
- Program and grant development
- Internal and external relationship building
- Compliance and regulation management
Timeline
Senior Director of Programs
Accord
12.2021 - Current
ILS Manager
Accurate Home Health Care
01.2020 - 12.2021
Human Services Department Manager
Recover Health
07.2018 - 01.2020
Transitional Services Manager
The Bridge For Youth
09.2017 - 07.2018
Supportive Service Manager
Supportive Living Solutions
10.2016 - 09.2017
Service Coordinator
Kaposia, Inc.
05.2006 - 09.2016
Bachelor of Science - Human Services Management
University of Phoenix
Associate of Arts - Psychology
University of Phoenix