Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Laguna

National City,CA

Summary

Hardworking, committed employee with customer service, multitasking, and time management abilities. Devoted to give every customer a positive,respectful and memorable experience. Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Flexible, productive professional with a dedication to quickly adapt to new challenges and help support as a team player to succeed and achieving positive results.

Overview

19
19
years of professional experience

Work History

Lead Teacher

Baby Angels Center
Chula Vista, CA
01.2019 - Current
  • Provided instructional guidance and mentorship to teachers in the development of lesson plans, instructional materials, and assessments.
  • Developed and implemented strategies to improve student learning outcomes.
  • Coordinated professional development activities for teachers within the department.
  • Monitored classroom instruction on a regular basis through observation, feedback, and collaboration with teachers.
  • Facilitated meetings with parents and guardians in order to discuss student progress or behavior issues.
  • Conducted individualized academic interventions for struggling students as needed.
  • Created detailed reports summarizing student performance data on standardized tests.
  • Ensured compliance with state standards by incorporating them into lesson plans.
  • Organized activities to promote physical, mental and social development of each child.
  • Maintained secure and disciplined classroom to provide positive learning environment.
  • Involved parents in student learning to increase family interaction and student support.
  • Evaluated and improved classroom environment to promote ultimate learning experiences.
  • Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
  • Arranged classrooms to facilitate optimal education for student groups.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Worked with teachers to design interactive lessons and increase student success.
  • Completed teacher observations to identify areas for improvement and suggest changes to teaching methods.

Assistant Teacher

South Bay Community Preschool
Chula Vista, CA
05.2015 - 01.2019
  • Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
  • Tested students' comprehension of subject matter through quizzes, tests and projects.
  • Led students through safety procedures for active shooter and fire drills.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Met with parents to discuss students' progress and review areas requiring improvement.
  • Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
  • Remained calm and patient in student interactions to support individual growth and development.
  • Participated in parent-teacher conferences to discuss children's development and progress.
  • Observed student performance and analyzed individual records to assess progress.
  • Created colorful and attractive displays for bulletin boards and hallways.
  • Assembled instructional materials for children's projects and play-time.
  • Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
  • Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
  • Arranged age-appropriate activities to help children develop interests and talents.
  • Created calm and disciplined classroom environment to improve student focus.
  • Assisted teacher with enrichment activities, correcting papers, or supervising classroom to foster positive learning environment
  • Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
  • Maintained safe, educational environment for students during learning and free play time.
  • Promoted a cooperative learning environment that encourages collaboration among students.

Front Office Assistant

La Maestra
El Cajon, CA
04.2010 - 03.2012
  • Greeted customers and provided assistance with inquiries.
  • Organized filing system for customer records and documents.
  • Answered incoming calls, responded to voicemails and transferred calls as needed.
  • Scheduled appointments for clients and staff members.
  • Performed data entry of patient information into computer systems.
  • Ensured compliance with HIPAA regulations regarding patient privacy rights.
  • Provided administrative support to management team when needed.
  • Maintained a clean front office environment including lobby area.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Retrieved messages from voicemail to forward to appropriate personnel.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Processed and filed paperwork, maintaining accurate and up-to-date records.
  • Updated and maintained appointment calendars, ensuring optimal scheduling.
  • Scheduled and confirmed appointments, optimizing office workflow and client satisfaction.
  • Managed multi-line phone system efficiently, ensuring timely communication with clients and staff.

Front Desk Receptionist

Jerome Bannister Dental Office
San Diego , CA
06.2008 - 04.2010
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Scheduled and confirmed appointments for clients and staff.
  • Created and managed digital and physical filing systems for records, correspondence, and other material.

Filling Clerk

Gental Dental
La Mesa, CA
04.2007 - 09.2007
  • Inspected materials or files to verify correct placement, legibility or condition.
  • Consolidated outdated files to inactive storage, following guidelines and legal requirements.
  • Answered questions about records or files.
  • Input data into computer systems to support document and information retrieval.
  • Located, retrieved and copied information in response to requests and delivered to authorized users.
  • Added new material to file records or created new records.
  • Scheduled and documented file destruction in accordance with company policy and legal requirements.
  • Pulled files for staff, management and third-party requests.

Dental Assistant

Smile Care Dental Clinic
La Mesa , CA
10.2005 - 04.2007
  • Labeled and organized sterile supplies in the storage area according to established protocols.
  • Ensured that all materials used during the sterilization process met safety standards.
  • Developed procedures for properly disposing of biohazardous material after use in the operating room.
  • Assisted in setting up trays for various surgeries as needed.
  • Operated autoclaves to ensure proper cleaning and decontamination of medical instruments and supplies.
  • Conducted quality assurance tests on processed items to verify sterility levels were maintained per guidelines.
  • Cleaned and disinfected work areas regularly using appropriate chemicals and techniques.
  • Reported any discrepancies observed during the course of routine duties directly to supervisors.
  • Sterilized dental equipment and examination rooms in accordance with infection control policies.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Educated patients on proper oral hygiene techniques and habits.
  • Maintained a neat, clean and organized environment throughout the office.
  • Took digital X-rays of teeth using radiographic equipment.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Assisted with scheduling appointments for clients and visitors.
  • Greeted customers warmly and made them feel welcome.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Scheduled and confirmed appointments for clients and staff.
  • Updated and maintained office policies and procedures.

Education

Some College (No Degree) - Early Childhood Education

South Western College
Chula Vista, CA

Skills

  • Activity Planning
  • Lesson development
  • Training and mentoring
  • Educational leadership
  • Safe learning environment
  • Administrative Support
  • Office Organization
  • Call Routing
  • Customer Service
  • Appointment Scheduling
  • Team Collaboration
  • Verbal and written communication
  • Fluent in English and Spanish
  • Multi-Line Telephone Systems

Timeline

Lead Teacher

Baby Angels Center
01.2019 - Current

Assistant Teacher

South Bay Community Preschool
05.2015 - 01.2019

Front Office Assistant

La Maestra
04.2010 - 03.2012

Front Desk Receptionist

Jerome Bannister Dental Office
06.2008 - 04.2010

Filling Clerk

Gental Dental
04.2007 - 09.2007

Dental Assistant

Smile Care Dental Clinic
10.2005 - 04.2007

Some College (No Degree) - Early Childhood Education

South Western College

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Kathryn Laguna