Kathryn Lambie

• Answers phone calls and messages, schedules appointments, and handles patient inquiries.
• Prepares insurance eligibility forms, explains benefits, and outlines pricing details for procedures and services.
• Manages front desk area by welcoming and greeting patients and visitors and responding to in-person requests.
• Coordinates with providers and insurance companies to build healthcare plans for patient's specific needs.
• Establishes and maintains effective communication with dental assistants and providers to promote high quality patient care.

• Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
• Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Helped large volume of members every day with positive attitude and focus on member satisfaction.

(position ended due to unexpected branch closure)

• Cultivated warm relationships with long-time regular guests at the highest-grossing Chilis in the world
• Worked with Aloha POS system to place orders, manage bills, and handle complimentary items.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied guests.
• Remained calm, poised, and professional during busy shifts.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Trained new team members on restaurant procedures, menu items, and performance strategies.

• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Communicated positively with children and guardians.
• Planned fun outings and educational activities to keep children entertained.
• Provided safe transportation to and from school and extracurricular activities.
• Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.