Summary
Overview
Work History
Education
Skills
LICENSES AND DESIGNATIONS
Affiliations
Work Availability
Quote
Timeline
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Kathryn Langston

Kathryn Langston

College Station,TX

Summary

I am a positive, organized, and dependable builder and leader of business operations and customer service in the insurance industry. Instilling a shared enthusiastic commitment to customer service as a key driver of a company's goal attainment. Although I have extensive experience in the insurance industry, I love to learn, and I am always up for a challenge. I am seeking a position where I can develop and excel while giving my best to an employer.

Overview

19
19
years of professional experience

Work History

Commercial and Personal Account Executive

Higginbotham
Bryan, TX
12.2021 - Current
  • Third Leadership Role in first organically grown office
  • Production of new and renewal business, including marketing direction and plan implementation of effectively prioritizing risks to manage concurrent workflow
  • Achieved and exceeded sales and retention goals by doubling agency's current book of business from 350k in revenue to 700k in revenue with 100% retention
  • Exercising judgment and acting independently to provide day-to-day service to a designated commercial/ personal book of business
  • Properly record all communication with prospects and clients in EPIC according to company manual.
  • Proved successful working within tight deadlines and a fast-paced environment
  • Paid attention to detail while completing assignments
  • Strengthened communication skills through regular interactions with others
  • Resolved problems, improved operations and provided exceptional service
  • Proven ability to develop and implement creative solutions to complex problems
  • Gained extensive knowledge in data entry, analysis and reporting

Commercial Account Executive

Service Insurance Group, Inc
Bryan , TX
04.2017 - 12.2021
  • Managed accounts to retain existing relationships and grow share of business.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Organized promotional events and interacted with community to increase sales volume.
  • Used solution approach to selling and creating value for customers.
  • Maintained agency's 95% retention rate
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base

Producer / Account Manager

Van Dyke, Rankin & Co. Inc
Bryan , TX
02.2014 - 04.2017
  • Opened the Bryan/College Station P&C side of satellite office acting as the Producer, Account Manager, and CSR until the office revenue allowed for service team.
  • Built relationships with customers and community to promote long term business growth.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Recorded accurate and efficient records in customer database.
  • Established customer-focused, needs based review process to educate customers about insurance options.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Developed production plans and organized resources to achieve prompt delivery of projects

Account Manager

Wellmann Insurance Agency
Bryan , TX
10.2010 - 02.2014
  • Servicing, retention, and rounding of personal and commercial accounts according to latest insurance industry standards
  • Serviced complex accounts; ordered and processed renewals and change requests; and assisted clients with reporting claims
  • Maintained agency goal of 95% retention; acted proactively to retain accounts
  • Maintain courteous and effective relationship with clients, co-workers, insurance carriers, and other business contacts
  • Actively solicit and process additional lines of coverage and/or new business.
  • Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes

Senior Vice President of Agency Operations

The Liere Agency
College Station, TX
08.2004 - 08.2010
  • Inside Sales / Cross Selling of personal lines insurance (Total agency book size $14M of personal lines only)
  • Managed and improved customer service department and meeting retention goal of 95%
  • Interviewed and evaluated employees' work product, administered new employee forms and setups, and managed all employees' license requirements and continued education
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention to 100%!
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Reduced waste and pursued revenue development strategies to keep department aligned with profit targets.
  • Reported to Agency Owner on organizational performance and progress toward goals.
  • Assisted in opening Independent Agency Office and closed Captive Agency Office

Education

Bachelor of Science - Construction Science

Texas A&M University
College Station, TX
08.2004

Skills

  • Effective Customer Communication, Service/Assistance, Client Satisfaction, Client Rapport-Building and Agency Retention
  • Highly Motivated; Strong Work Ethic; Interpersonal Communication Skills; Ability To Work Independently with Minimal Supervision;Office Organization and Operating Procedures and Policies; Attention to Detail, Problem Solving and Resolution
  • Strong Knowledge of Microsoft Office applications
  • Working Knowledge of Applied EPIC, Applied TAM, Agency Systems, and AMS360
  • Strong understanding of insurance industry best standards and practices
  • Insurance Sales & Marketing and Revenue Growth
  • Special Events and Customer Engagement Strategies
  • Written and interpersonal communication

LICENSES AND DESIGNATIONS

Texas Department of Insurance License # 1233931

  • General Lines Property & Casualty License - Issued Jul 2003 - Expires May 2024
  • General Lines Life, Accident, Health and HMO - Issued Jan 2008 - Expires May 2024

The National Alliance for Insurance Education and Research 

  • Certified Insurance Counselor (CIC) - In process of obtaining

Affiliations

Bryan College Station Chamber of Commerce - Leadership Brazos Program

  • 2015 Leadership Brazos Graduate
  • Leadership Brazos Alumni Association Executive Committee

Bryan College Station Chamber of Commerce - Ambassador Program

  • 2015 Ambassador
  • 2016-2022 Ambassador Captain
  • 2022-2023 Ambassador Chairman


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Commercial and Personal Account Executive

Higginbotham
12.2021 - Current

Commercial Account Executive

Service Insurance Group, Inc
04.2017 - 12.2021

Producer / Account Manager

Van Dyke, Rankin & Co. Inc
02.2014 - 04.2017

Account Manager

Wellmann Insurance Agency
10.2010 - 02.2014

Senior Vice President of Agency Operations

The Liere Agency
08.2004 - 08.2010

Bachelor of Science - Construction Science

Texas A&M University

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Kathryn Langston