Summary
Overview
Work History
Education
Skills
Languages
Timeline
OfficeManager

KATHRYN LEDO

BLAINE

Summary

Organized professional adept at coordinating and managing appointment schedules with precision. Known for enhancing operational efficiency and fostering collaborative team environment. Reliable and adaptable, with strong communication skills and proactive approach to problem-solving.

Overview

3
3
years of professional experience

Work History

Appointment Scheduler

Neighborhood Healthsource
12.2024 - Current
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential Patients.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
  • Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
  • Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
  • Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.

Cashier Floor Supervisor

Dollar Tree
06.2024 - 02.2025


  • Quickly and accurately counted drawers at start and end of each shift.
  • Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
  • Enhanced customer satisfaction by providing efficient and accurate transactions.
  • Assisted in loss prevention efforts by monitoring inventory levels and addressing potential theft incidents.
  • Contributed to sales growth by upselling products or informing customers about current promotions or discounts available.
  • Improved overall store efficiency by overseeing proper cash handling procedures and resolving discrepancies.

Front Desk Receptionist

Intermediate School District 916
10.2023 - 05.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Maintained confidentiality of sensitive data to protect/students & staff business information.

Bilingual Customer Service Representative

OLIVAR DELIVERY SERVICE
03.2023 - 03.2024
  • Effectively handled operations of a busy customer service department
  • Managed customer service issues with professionalism in approach to maintain satisfaction and promote continued brand loyalty
  • Contacted clients prior to delivery date to confirm or re-schedule delivery service
  • Provided basic technical support for clients on wide range of company products
  • Complaint Resolution
  • On call Dispatch for delivery drivers
  • Familiar with Office Word, Excel, Outlook, Powerpoint, Google Drive
  • Scheduled, edited, and altered to customer desires to best deliver a satisfying experience for all store customers
  • Team building & Training in CS Department
  • Effective Communication
  • Ability to Keep Calm in Stressful Situations
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.

RECEPTIONIST-FRONT DESK/ MANAGER ON DUTY

HOLIDAY INN ROSEVILLE
10.2021 - 10.2023
  • Assist guests with check-in and check-out
  • Managed and updated Guests loyalty program
  • Experienced on Word, Excel, Outlook, Google Drive, Docs, Sheets/Slides, Forms
  • Making outgoing calls/transferring
  • Maintain a positive attitude and friendly demeanor
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Respond to all guest questions and requests
  • Confirmed appointments, communicated with clients, and updated client records.
  • Staff Training
  • Resolved customer problems and complaints.
  • Email reps/sales/guest folios/documents
  • Bookings/Reservation Management

Education

High School Diploma -

IRONDALE HIGH
New Brighton, MN
06-2021

Skills

  • Fluent bilingualism
  • Meeting deadlines
  • Calendar management
  • Schedule coordination
  • Remote work capabilities
  • Data entry proficiency
  • Follow-up skills
  • Telephone management
  • Email management
  • Document translation
  • File management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Appointment Scheduler

Neighborhood Healthsource
12.2024 - Current

Cashier Floor Supervisor

Dollar Tree
06.2024 - 02.2025

Front Desk Receptionist

Intermediate School District 916
10.2023 - 05.2024

Bilingual Customer Service Representative

OLIVAR DELIVERY SERVICE
03.2023 - 03.2024

RECEPTIONIST-FRONT DESK/ MANAGER ON DUTY

HOLIDAY INN ROSEVILLE
10.2021 - 10.2023

High School Diploma -

IRONDALE HIGH

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