Summary
Overview
Work History
Education
Skills
Qualifications Summary
Timeline
Generic

Kathryn Leinson

Hudson

Summary

Accomplished Onboarding Specialist with a proven track record, enhancing client satisfaction through operational excellence and strategic problem-solving. Expert in process improvement and client/vendor relations, I significantly streamline onboarding, ensuring compliance and efficiency. My adaptability and dedication to customer service drive substantial value for both talent and enterprise clients.

Overview

21
21
years of professional experience

Work History

Onboarding Specialist II

MBO Partners Inc
Ashburn
03.2020 - 03.2025
  • Conduct personalized advisory onboarding calls with independent contractors, and assist with program determinations relative to specific enterprise programs and MBO operational requirements to ensure efficient and timely completion of all onboarding processes.
  • Serve as a liaison between the Talent, MBO Program Specialists, and Account Management to create and sustain a differentiated client experience through operational excellence.
  • Navigate the complex onboarding processes and compliance requirements associated with the engagement of a contingent workforce for large enterprise client programs.
  • Lead talent interactions related to onboarding processes on a regular basis.
  • Collaborate with Client Services Leadership and Account Management to support strategic initiatives to drive value for Talent and Clients, including problem-solving for long-term impact and process redesign
  • Facilitate MBO program requirement changes, and assist with escalations to improve efficiencies and client satisfaction.
  • Educate consultants and clients regarding specific enterprise program requirements to ensure efficient and timely completion of all processes.
  • Report weekly to enterprise stakeholders on onboarding status to isolate any issues or inconsistencies.

RSPS Sr. Client Care Specialist

RANDSTAD SOURCERIGHT
Woburn
01.2015 - 03.2020
  • Provide Customer Support and Service through accurate and timely response to client inquiries
  • Work with account management in creation of client-facing documentation and program aids such as client portal/landing page content
  • Point of contact for client issues, talent issues including payment and billing concerns
  • Identifying opportunities for process improvement and provide recommendations
  • Maintain and distribute client specific reporting
  • Tracking purchase orders to ensure billing in a timely manner
  • Oversee account quality and compliance
  • Manage Call Center functions
  • Ran background checks and bill back functions
  • Maintain shared email inbox and distribute proper tasks to fellow employees

SR CLIENT SERVICES COORDINATOR

RANDSTAD SOURCERIGHT
Woburn
09.2012 - 01.2015
  • Assisted Client Care Managers with new accounts
  • Reviewed all enrollment packages for completeness and submitted into the appropriate system
  • Reviewed all timecards for assigned clients for processing
  • Liaison between Client Manager and Talent
  • Provided Customer service and talent support for automated time entry systems as needed
  • Created process improvements and recommendations as needed
  • Meet I-9 compliance and managed/resolved e-verify issues
  • Completed payroll documentation as needed for payroll stop, voids, and payment reversals
  • Analyzed and completed internal or customer reports as requested
  • Worked closely with collections department

BUSINESS SUPPORT/PAY/BILL

GLOBAL MANAGED SERVICES (A VEDIOR COMPANY)
Woburn
06.2004 - 09.2012
  • Checked figures, postings, and accounting documents for correct entry, accuracy, and proper coding.
  • Served as a backup for the payroll supervisor.
  • Provided payroll information by answering questions and requests.
  • Worked closely with the collections department to ensure payments were collected in a timely manner.
  • Assisted talent with inquiries regarding the replacement of lost or stolen checks, direct deposit errors or changes, wage history, or basic tax concerns.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Processed weekly payroll for over 500 employees in an accurate and timely manner.
  • Knowledge of state and federal tax laws.
  • Paid external employees, staff consultants, and independent contractors accurately, timely, and in accordance with applicable laws.
  • Verified appropriate documentation, including timesheets, invoices, and/or receipts for expenses.
  • Reviewed all timesheets for accuracy, such as checking for approval signatures, additions, etc.
  • Reviewed all payroll reports to catch keying errors and assure quality.
  • Ensured that garnishments were calculated correctly, and provided timely submission to A/P for payment.
  • Initiated stop payments on lost or missing checks, and reissued them in a timely manner.
  • Assisted the Collections department in researching unpaid or short-paid invoices.
  • Maintained shared drive email traffic regarding new starts and ends.
  • Responded to emails within 1-2 hours to ensure branch and employee needs were met.

Education

Bachelor of Science - Business Administration

Framingham State University
Framingham, MA
05-1996

Skills

  • Operations
  • Client/Vendor Relations
  • Customer Service
  • Policy adherence and standards
  • Process Improvement
  • Onboarding
  • Applicant tracking
  • Staff training and development
  • Problem solving
  • Applicant assessment
  • Conduct orientations and training
  • Time tracking and payroll administration
  • Performance tracking
  • Applicant qualification
  • Adaptability
  • Eligibility determinations
  • Problem-solving
  • Documentation and recordkeeping
  • Task prioritization
  • Administrative assistance

Qualifications Summary

Detail-oriented, dynamic, and dedicated client care specialist with over 19 years in the employment industry. Experienced in providing excellent customer service through effective communication in assisting talent and clients with all their specific needs.

Timeline

Onboarding Specialist II

MBO Partners Inc
03.2020 - 03.2025

RSPS Sr. Client Care Specialist

RANDSTAD SOURCERIGHT
01.2015 - 03.2020

SR CLIENT SERVICES COORDINATOR

RANDSTAD SOURCERIGHT
09.2012 - 01.2015

BUSINESS SUPPORT/PAY/BILL

GLOBAL MANAGED SERVICES (A VEDIOR COMPANY)
06.2004 - 09.2012

Bachelor of Science - Business Administration

Framingham State University

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Kathryn Leinson