Kathryn Lesane
Bluffton,SC
Summary
Dedicated and passionate healthcare professional licensed in South Carolina and Georgia as an LMSW (pending LCSW in GA). With 12 years of experience, adept at delivering direct social work care, healthcare marketing, and sales. Proven ability to establish strong relationships and partnerships within the community. Advanced skills in crisis intervention, end-of-life care, clinical mental health, family counseling, and formulating business strategies. Led a team of 12+ social workers in an Accountable Care Organization, implementing innovative programs to increase patient engagement in high-risk communities. Compassionate healthcare leader advocating for the less fortunate and vulnerable.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Clinical Partnerships
Total Life
10.2024 - Current
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Collaborated with senior leadership to set long-term objectives for the company.
- Identified opportunities for improvement in operational performance metrics.
- Coordinated resources across departments to maximize productivity levels.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Prepared presentations for board meetings summarizing key developments within the company.
- Implemented systems for tracking progress on key initiatives or projects.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Researched current trends in mental health therapy and wellness initiatives.
- Advocated for services like mental health therapy or drug rehabilitation programs if appropriate.
- Provided educational presentations on the importance of mental healthcare with medical clinics, primary care doctors, and large healthcare networks.
Director of Social Determinants of Health (SDoH) and Social Work Case Management
ilumed
07.2023 - 09.2024
- Worked under the direction of the VP of Social Determinants of Health to ensure continuous quality improvement of SDoH services and to meet the requirements of ilumed policies and procedures
- Functioned as a key contributor to the development of a more impactful patient care team that attends to the determinants of poor health using respectful, sensitive interviewing strategies
- Developed toolkit and other content to support in developing relationships and partnerships with community-based medical and non-medical organizations, to support addressing identified SDoH needs.
- Supervised team of 12 Social Workers and provided coaching, training, and development
- Actively problem solved and troubleshoot issues related to SW workflow
- Created a collaborative, cross-functioning work environment that instilled a team approach to SDoH services and meeting organizational goals
- Ensured the accurate input of information, clinical data, continuous case notes, etc
- Expert knowledge in navigating PHI, understanding and interpreting data
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Collaborated with senior leadership to set long-term objectives for the company.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Managed budgeting and financial planning processes for the organization.
- Identified opportunities for improvement in operational performance metrics.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Prepared presentations for board meetings summarizing key developments within the company.
- Assessed employee performance against established benchmarks or targets.
- Implemented systems for tracking progress on key initiatives or projects.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
Social Work Case Manager
ilumed
01.2023 - 07.2023
- Provided coordination and collaboration within the Care Management programs, physicians or providers to ensure there was a fully integrated care plan addressing all beneficiary needs and conditions, documenting interventions and outcomes for beneficiaries within the Care Management program
- Provided telephonic care guidance support to beneficiaries and their family/caregiver to ensure education, care coordination and support measures are in place, in accordance with the established plan of care
- Utilized Motivational Interviewing and solution-oriented approaches in communication delivery
- Identified Social Determinants of Health needs and/or community resources to provide services
- Maintained beneficiary's privacy, confidentiality and safety, advocacy, adherence to ethical, legal, and accreditation/regulatory standards during this process
- Participated in professional development activities to include current principles, procedures, and knowledge domains of case management based on nationally recognized standards and licensure requirements
Hospice Social Worker
GHC Hospice
Bluffton, United States
03.2021 - 12.2022
- Assisted and supported hospice patients and their families during hospice enrollment
- Coordinated emergency resources, financial resources, and any additional needs patients and their families requested
- Provided emergency crisis intervention and in-depth grief counseling
- Empowered and uplifted patients and their families through counseling, emotional support, and companionship during monthly visits
- Coordinated patient transfers for respite care or nursing home placement
- Assisted families/patients apply for medical benefits including Medicaid, Medicare, state plans, or VA benefits
- Coordinated crisis placement and intervention for families with immediate needs
Director Of Sales And Business Development
Navion Senior Living
Hilton Head Island, Area
09.2020 - 03.2021
- Developed and implemented comprehensive sales strategies to drive occupancy success
- Established a method of monitoring expected outcomes and effectiveness of marketing and sales programs
- Plan and implemented marketing activities and events
- Monitor and maintain budget
- Collaborated with ED and RSDM to determine advertising needs and implements
- Meet all monthly sales activity standards including follow up calls, professional sales calls, event planning and monthly lead bank mailings
- Meet the community's move-in and census goals each month or identify barriers for meeting the goals
- Responded and follow-up to inquiries in a positive and timely manner
- Develop a strong network of professional and agency referral sources
- Host and attend community events and develop positive community relations
- Researched and maintained information on local competition including rates, specials, services, etc
- Implement and monitor a move-in system to ensure all resident records are complete prior to admission
- Maintained new residents and inquiries in the Move-In database
- Prepare and distribute mailings to prospective and current residents
- Provided required information and communicate effectively with other team members about move-in activity and resident/family needs
- Completed weekly and quarterly census reports
- Selected and order promotional supplies while staying within the budget
- Scheduled presentations with prospective residents and families, ensuring that presentations are effective and accurate
Hospice Liaison
Agape Care Group
Beaufort, United States
10.2018 - 09.2020
- Coordinated & generated new business in home care & hospice services in both existing and new accounts, identifying new markets and maintaining existing service as well as coordinating care for referred patients
- Educated the community and medical profession/referral sources regarding home care & hospice
- Ensured the continuity of care is in place and coordinated appropriate communication and documentation in all referral sources
- Functioned as a critical member of the marketing and admissions teams, worked closely with hospital discharge planners, physicians, palliative team members, social workers, case managers, management, inpatient unit and education staff to generate referrals
- Served as consultant to other professionals including hospital staff by providing clinical expertise in the area of hospice care
- Consults and collaborates with physicians as appropriate
- Followed all applicable federal and state regulations, including HIPAA, compliance and employment regulations
Social Worker/Case Manager
Kindred Healthcare
Beaufort County, United States
08.2017 - 10.2018
- Facilitated family meetings to ensure safe discharge planning
- Provided case management for patients and families
- Coordinated referrals for DME, ensured equipment/oxygen needs were met prior to discharge
- Coordinated referrals for Home Health or Outpatient therapy for ongoing rehabilitation needs
- Assisted transitioning patients to Skilled Nursing Facilities or Assisted Living Facilities
- Provided crisis intervention as needed
- Provided follow up discharge needs when patient successfully transitioned out of the rehab facility
- Provided education and marketing to outside agencies, hospitals, and facilities about the acute rehabilitation unit
Hospice Social Worker/Volunteer Coordinator
Regency Hospice
Beaufort County, United States
12.2016 - 08.2017
- Assisted and supported hospice patients and their families during hospice enrollment
- Coordinated emergency resources, financial resources, and any additional needs patients and their families requested
- Provided emergency crisis intervention and in-depth grief counseling
- Empowered and uplifted patients and their families through counseling, emotional support, and companionship during monthly visits
- Coordinated patient transfers for respite care or nursing home placement
- Assisted families/patients apply for medical benefits including Medicaid, Medicare, state plans, or VA benefits
- Coordinated volunteer program and oversaw team of volunteers who visit and provide support for hospice patients
Licensed Counselor/Therapist
Jamison Consultants, LLC
Hardeeville, SC
10.2016 - 12.2016
- Provided in-depth psychosocial counseling for clients suffering from various behavioral and psychosocial health issues
- Provided emergency crisis intervention
- Empowered and uplifted clients to holistically improve themselves emotionally, mentally, and physically
- Provided in depth case management and consultation
- Screened and diagnosed for various mental health disorders in accordance with the DSM IV
- Coordinated referrals within the community as needed (family support programs, inpatient mental health, inpatient rehab services)
- Coordinated and implemented the Head Start Behavioral Health program to identify students in Head Start classes needing behavioral health services and made appropriate referrals
Hospice Social Worker and Volunteer Coordinator
PruittHealth
Columbia, SC
05.2014 - 10.2016
- Assisted and supported hospice patients and their families during hospice enrollment
- Coordinated emergency resources, financial resources, and any additional needs patients and their families requested
- Provided emergency crisis intervention and in-depth grief counseling
- Empowered and uplifted patients and their families through counseling, emotional support, and companionship during monthly visits
- Assisted and coordinated bereavement services for families who lost loved ones while enrolled in hospice
- Bereavement services provided for 13 months
- Coordinated patient transfers for respite care or nursing home placement
- Assisted families/patients apply for medical benefits including Medicaid, Medicare, state plans, or VA benefits
- Coordinated volunteer program and oversaw team of volunteers who visit and provide support for hospice patients
Social Work Intern
University of South Carolina
Ft. Jackson, South Carolina
07.2013 - 05.2014
- Company Overview: The University of South Carolina Masters of Social Work Field Program: Warrior Transition Unit/ Moncrief Army Community Hospital Department of Behavioral Health (Family Advocacy Program)
- Worked with ill, injured, or wounded Soldiers who have been referred to the WTU
- Provided necessary therapy and advocated for transitioning Service Members as they either leave the military or return to active duty status
- Successfully created and implemented a Transitions Support Group for service members at the Warrior Transition Unit, Ft
- Jackson SC
- Additionally collected and analyzed data regarding outcome and effectiveness of the group
- Assisted and empowered service members and their families by providing counseling, therapy, and referral resources
- Participated and briefed staff during treatment case management meetings and Case Review Committees with the Family Advocacy Program where abuse, trauma, and domestic violence cases were discussed
- Provided referral/consults for Neuropsychiatric testing, TBI, and PTSD
- Additionally referred patients for Victims services both in the military and within the community
- Trained in military culture, the DOD and VA healthcare systems and various interventions such as CBT
- Conducted risk assessments, intakes, crisis intervention, psychosocial assessments, various screening tools (TBI, Depression, PTSD, Marriage Quality Index, Domestic Violence/Safety screen), creating safety plans, and writing S.O.A.P clinical notes
- Presented at the 2014 National Association of Social Workers National Convention in Columbia, SC: From Soldier to Civilian - Reducing the Fear of the World and its Realities (March 4, 2014)
- Assisted in the planning, implementing, and hosting of the Moncrief Army Community Hospital Behavioral Health Department Fourth Annual Social Work Training on March 24 and 25 2014
- The University of South Carolina Masters of Social Work Field Program: Warrior Transition Unit/ Moncrief Army Community Hospital Department of Behavioral Health (Family Advocacy Program)
Social Work Intern
University of South Carolina
Columbia, SC
08.2012 - 06.2013
- Worked with the high school Social Worker on addressing the needs of clients located at Spring Valley High School
- Services included providing resources such as food, clothing, transportation, crisis intervention, and other referral sources
- Clients consist of homeless youth, those that are living in extreme poverty, or those that come from abusive home environments
- Trained in Social Work code of ethics and various communication skills
- Conducted home visitations/safety checks to ensure the safety of the students and their families
- And to assess the level of need
- Communicated and provided referrals to community agencies to assist clients
- Ex) Homeless youth/foster care centers, food banks, and federal entities such as SSI and the Department of Disabilities and Special Needs
- Co-lead a Transitions group which empowered and educated transitioning youth (homeless, foster care, DSS involvement) in 'life after school' matters such as employment, healthcare, and housing
- The students were provided with a comprehensive book that was created specifically for this group, which included a vast amount of resources, important phone numbers, and any other pertinent information
Education
Master of Social Work (M.S.W.) - Social Work
University of South Carolina
01.2014
Bachelor's Degree - Sociology
Jacksonville University
01.2012
Skills
- Health Insurance Regulatory Knowledge
- Accountable Care Organizations (ACOs)
- Professional Development Planning
- Business Development
- Project Coordination
- Crisis Management
- Regulatory Compliance
- Financial Reporting
- Hiring and Retention
- Conflict Resolution
- Effective Communication Skills
- Effective Team Leadership
Certification
- Licensed Master Social Worker, South Carolina-license number-10938
- Licensed Master Social Worker, Georgia-license number-MSW009994
- Pending LCSW-GA, approved to sit for examination-10/11/24
Languages
English
References
References available upon request.
Timeline
Director of Clinical Partnerships
Total Life
10.2024 - Current
Director of Social Determinants of Health (SDoH) and Social Work Case Management
ilumed
07.2023 - 09.2024
Social Work Case Manager
ilumed
01.2023 - 07.2023
Hospice Social Worker
GHC Hospice
03.2021 - 12.2022
Director Of Sales And Business Development
Navion Senior Living
09.2020 - 03.2021
Hospice Liaison
Agape Care Group
10.2018 - 09.2020
Social Worker/Case Manager
Kindred Healthcare
08.2017 - 10.2018
Hospice Social Worker/Volunteer Coordinator
Regency Hospice
12.2016 - 08.2017
Licensed Counselor/Therapist
Jamison Consultants, LLC
10.2016 - 12.2016
Hospice Social Worker and Volunteer Coordinator
PruittHealth
05.2014 - 10.2016
Social Work Intern
University of South Carolina
07.2013 - 05.2014
Social Work Intern
University of South Carolina
08.2012 - 06.2013
Master of Social Work (M.S.W.) - Social Work
University of South Carolina
Bachelor's Degree - Sociology
Jacksonville University
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