Kathryn L. Rizzitello-Smith
Systems Integration Specialist
Haddonfield,NJ
Summary
Experienced with integrating diverse systems to ensure seamless operation across platforms. Utilizes strong problem-solving skills and technical expertise to address and resolve integration challenges. Track record of enhancing system performance and driving successful project outcomes.
Overview
19
19
years of professional experience
12
12
Certifications
Work History
Systems Integration Specialist
EagleView Solutions, LLC
10.2024 - Current
- Collaborated with cross-functional teams to ensure seamless integration of new systems into existing infrastructure
- Provided high-quality customer service throughout all stages of the integration process, addressing concerns promptly to maintain client satisfaction levels consistently high.
- Played a key role in successful completion of several large-scale projects involving multi-system integrations within strict deadlines, including Portal20, CSS and FEMS.
- Developed detailed project plans outlining milestones, resource allocation, and timelines for successful integration initiatives.
- Assisted in the design and implementation of data migration strategies, ensuring minimal disruption to operations during system transitions.
- Evaluated emerging technologies and recommended appropriate upgrades or enhancements to current systems.
- Developed customized solutions for clients, tailoring system integrations to meet unique business needs.
- Liaised between technical teams and stakeholders to communicate project expectations, progress updates, and post-integration support plans effectively.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Conceptualized, cultivated, and distributed on-boarding documents for new hires
- Implemented best practices for systems integration, contributing to improved interdepartmental collaboration and communication.
- Managed stakeholder expectations throughout the entirety of each project lifecycle, ensuring transparency in communication about progress updates and deliverables.
- Established strong relationships with key clients through regular meetings and status updates on ongoing integration projects, fostering trust between parties involved.
- Developed training materials and delivered sessions to colleagues and clients on proper use of newly integrated systems.
- Provided technical support and training for integrated systems during pre and post-implementation phases, ensuring smooth operations and user satisfaction.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Configured and administered SharePoint servers, maintaining optimal performance and reliability.
- Designed user-friendly interfaces for SharePoint sites, improving overall user experience and adoption rates.
- Provided expert guidance during audits related to compliance within the organization''s internal policies and industry regulations.
- Supported end-users through technical assistance when needed; addressed issues promptly.
- Integrated third-party applications with SharePoint, expanding capabilities while maintaining a cohesive user experience.
- Enhanced SharePoint functionality by implementing custom solutions and workflows.
- Managed site permissions effectively, ensuring proper access levels for all users across the organization.
- Performed regular maintenance tasks on SharePoint environments, keeping systems up-to-date and secure.
- Coordinated with developers and designers to confirm websites are user-friendly, visually appealing and optimized for SEO.
- Provided expert support for Microsoft applications, resolving technical issues quickly and efficiently.
Systems Integration Specialist
Sol Solutions LLC
11.2019 - 09.2024
- Contract shifted to EagleView Solutions, LLC in October of 2024.
- Collaborated with cross-functional teams to ensure seamless integration of new systems into existing infrastructure.
- Assisted in the design and implementation of data migration strategies, ensuring minimal disruption to operations during system transitions.
- Evaluated emerging technologies and recommended appropriate upgrades or enhancements to current systems.
- Maintained up-to-date knowledge on industry trends and best practices for system integration methodologies.
- Continuously improved own technical skills by participating in professional development opportunities and staying up-to-date on advancements in the field of systems integration.
- Liaised between technical teams and stakeholders to communicate project expectations, progress updates, and post-integration support plans effectively.
- Trained end-users on newly integrated systems, improving adoption rates and user satisfaction.
- Developed customized solutions for clients, tailoring system integrations to meet unique business needs.
Product Advisor
Microsoft
02.2019 - 10.2019
- Awarded Employee of the Month for August of 2019, Quarterly Impact Player for Q1 2020
- Built and maintained productive relationships with new and existing customers.
- Maintained extensive knowledge of competitor offerings, enabling informed discussions with customers regarding product differentiators and value propositions.
- Identified opportunities for upselling additional products or services during interactions with existing customers, resulting in increased revenue generation.
- Demonstrated products to help customers try out offerings before making purchases.
- Responded proactively and positively to rapid change.
- Provided detailed product demonstrations to prospective clients, highlighting key features that aligned with their specific requirements.
- Resolved customer issues and concerns through prompt, professional communication, leading to improved client retention rates.
Bookseller
Barnes & Noble
01.2016 - 01.2019
- Other seasons hired: December 2013, November 2011-January 2012
- June 2018: Assisted with successful Alicia Cook book signing and poetry reading featuring Carly Moffat
- Awarded Employee of the Month for August of 2017
- July 2017: Arranged "Get Pop Cultured" Cosplay event. Sourced and brought in professional cosplayers, Viking and cosplay photographers for panels, photographic coverage and social media promotion.
- Holiday Season 2016: Played key role in helping store achieve 2nd place for company-wide selling competition.
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
- Assisted customers with locating books and other materials in store.
- Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
- Provided exceptional customer service through active listening, addressing concerns promptly and professionally.
- Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences.
- Improved overall store appearance through regular cleaning tasks and attention to detail, contributing to a positive shopping experience for customers.
- Streamlined the shelving process, reducing time spent on restocking while maintaining a well-organized store layout.
- Processed incoming shipments efficiently, ensuring timely stocking of new releases and replenishment of bestsellers.
- Trained new employees in sales techniques and product knowledge, ensuring high standard of customer service.
- Used in-store system to locate inventory and place special orders for customers.
Office Assistant
Flock Free Bird Control, LLC
01.2012 - 01.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Reviewed notes and pictures from 8 teams of subcontractors, organizing into digital folders; collating the information into close out packages provided to clients upon job completion
- Utilized graphic design and photography skills to create and provide marketing materials using Adobe Photoshop and Corel Photo Pro; created the first in-print catalog, brochures, and magazine advertisements, providing upkeep and adjustments as necessary
- Generated new sales leads and points of presence through various e-commerce platforms; introduced the company to social media platforms for advertisement, client relations and SEO optimization
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Certificate of Completion - Graphic Design/Photography
Ocean County Vocational Technical School
Brick, NJ06.2008
Skills
- Customer relations
- Sales proficiency
- Application support
- Data migration
- Database administration
- Virtualization technologies
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Organizational skills
- Active listening
Certification
- Communication Skills and Teamwork, FullbridgeX-edX - May 2025
- Cybersecurity Compliance and Framework, IBM- edX, May 2025
- Technical Support Basics, IBM-edX, May 2025
- Business Communication, RITx- edX, April 2025
- Data Engineering Basics, IBM- edX, April 2025
- Data Analytics Basics, IBM-edX, March 2025
- Cybersecurity Basics, IBM-edX, Feb 2025
- Responsive Web Development, SheCodes, Jun 2024
- Web Development, SheCodes, Jan 2024
- React Development, SheCodes, Jan 2024
- Code Basics, SheCodes, Jan 2019
Affiliations
- Swords and Stories, LLC
- Kat Lucille Photography
- CrowKat Studios
- New Jersey Renassiance Faire
- Ravenmark Photography
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceFlexible work hoursPersonal development programsPaid sick leavePaid time offWork from home optionHealthcare benefits401k match4-day work weekLanguages
English
Native or Bilingual
Interests
Photography
Books/Reading
Dungeons & Dragons
Crafting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Adobe Photoshop
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, OneNote, etc)
Google Suite (Docs, Sheets, Gmail)
SharePoint
Nintex
Microsoft Teams
IBM Maximo
Timeline
Systems Integration Specialist
EagleView Solutions, LLC
10.2024 - Current
Systems Integration Specialist
Sol Solutions LLC
11.2019 - 09.2024
Product Advisor
Microsoft
02.2019 - 10.2019
Bookseller
Barnes & Noble
01.2016 - 01.2019
Office Assistant
Flock Free Bird Control, LLC
01.2012 - 01.2019
Certificate of Completion - Graphic Design/Photography
Ocean County Vocational Technical School
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