Kathryn MacDonald
Malden,MA
Summary
Experienced with executive leadership and strategic planning. Utilizes innovative approaches to drive business growth and operational excellence. Track record of effective team collaboration and achieving results.
Overview
27
27
years of professional experience
Work History
VP of Compliance, Risk Management and Training
St. Jean's Credit Union
01.2013 - Current
- Identify opportunities promptly and notify the CEO/President immediately regarding potential project delays.
- Monitor and manage change requests, risk scenarios and issue resolution while increasing workflow and employee/member-specific practices.
- Implement workflow processes and practices to effectively monitor and manage the overall compliance program and new product development.
- Collaborat with members of the Executive Team to create an effective risk management program based on the identification of compliance risks and controls.
- Oversee risk identification, operational weaknesses and validation of corrective action plans.
- Exert strong leadership in overseeing risk identification, controls and operational weaknesses and the successful completion and validation of corrective action plans during the annual risk assessment and ongoing control assessments at the Executive Level.
- Provide expanded BSA and AML oversight of all lines of Business.
- Accountable for daily team oversight of the BSA, Fraud, SAR Team Operations.
VP of Operations
St. Jean's Credit Union
01.2002 - 01.2013
- Provided leadership for driving process improvements.
- Oversaw the administration and development of Branch Offices.
- Hired, coached and training staff .
- Monitored progress by establishing plans, budgets and measuring results.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Managed scheduling for 45 employees to ensure optimal productivity.
- Implemented effective member service procedures to encourage positive feedback.
Branch Manager
St. Jean's Credit Union
01.2000 - 01.2002
- Recruited and hired new branch employees.
- Implemented annual performance appraisals for all branch staff.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Developed standard operating procedures.
- Oversaw branch team with 5 customer service representatives and implemented training for all new employees.s.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Consistently complied with company policies and government regulations.
Head Teller
St. Jean's Credit Union
11.1998 - 01.2000
- Performed currency transaction reports for foreign currency.
- Performed basic administrative tasks such as handling phone calls, inquiries, and emails, regarding banking products.
- Trained new employees in credit union procedures.
- Balanced the Credit Union’s vault daily.
- Completed monthly audits and managed overdraft reports.
- Kept teller window areas clean, organized and fully stocked.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Supplied tellers with coin and currency as needed.
- Greeted and assisted member/customers in a professional and courteous manner.
- Responsible for daily scheduling for a team of 10
- Managed opening and closing times for the main branch.
- Researched and resolved member/ customer issues on personal savings, checking and lines of credit accounts.
Education
Management
Bunker Hill Community College
Charlestown, MASkills
- Communication
- Efficiency
- Team Leadership
- Cash handling experience
- Problem solving
- Hardworking mentality
- Strong sense of banking ethics
- Team player
- Reliable
- Uncompromising work ethic
- Team leadership
- Decision-making
- Critical thinking
- Coaching and mentoring
Timeline
VP of Compliance, Risk Management and Training
St. Jean's Credit Union
01.2013 - Current
VP of Operations
St. Jean's Credit Union
01.2002 - 01.2013
Branch Manager
St. Jean's Credit Union
01.2000 - 01.2002
Head Teller
St. Jean's Credit Union
11.1998 - 01.2000
Management
Bunker Hill Community College
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