Kathryn Mackenzie
North Tonawanda,NY
Summary
I am a student from Niagara University enrolled in the Mental Health Counseling master’s program and completing my internship program at Spectrum Health and Human Services. I am an empathetic individual who has hands-on experience providing psychological services to adults who struggle with a variety of mental health and substance use disorders. I have worked with clients from diverse cultural and religious backgrounds. I am a organized and a dependable professional who is successful at managing multiple priorities with a positive attitude.
Overview
4
4
years of professional experience
Work History
Intern
Spectrum Health And Human Services
09.2023 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth.
Server/Bartender
Outback Steakhouse
07.2021 - Current
- Strong communication skills with management, staff and guests.
- Strong attention to detail and ability to multitask in stressful situations.
- Friendly and enthusiastic energy making every guest feel welcomed.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Reference Contact Information- Nicole Cunningham (716)-536-4915
Activities Aide
Orchard Rehabilitation and Nursing Center
06.2020 - 02.2022
- Provided clear instruction to activity and program participants providing entertainment and maintaining safety.
- Monitored participation in recreational activities to provide assistance to participants.
- Provided emotional support and companionship to improve quality of life for residents.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Resolved conflicts between residents by listening to complaints and finding appropriate solutions.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Reference Contact Number: Laurie Seager (716)-799-7114
Education
Master of Arts - Mental Health Counseling
Niagara University
Niagara Falls, NY08.2024
Bachelor of Arts - Psychology
SUNY Buffalo State Collage
Buffalo, NY12.2021
Associates - Liberal Arts: Humanities and Social Sciences
Niagara County Community Collage
Lewiston, NY05.2018
Skills
- Social and Emotional Support
- Patient and Understanding
- Learns Quickly
- Team Oriented
- Adaptability
- Active listener
- Creative Problem-Solving
- Upbeat and Positive Personality
Timeline
Intern
Spectrum Health And Human Services
09.2023 - Current
Server/Bartender
Outback Steakhouse
07.2021 - Current
Activities Aide
Orchard Rehabilitation and Nursing Center
06.2020 - 02.2022
Master of Arts - Mental Health Counseling
Niagara University
Bachelor of Arts - Psychology
SUNY Buffalo State Collage
Associates - Liberal Arts: Humanities and Social Sciences
Niagara County Community Collage
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