Kathryn MacMahon
Hesperia,CA
Summary
I am a dependable and compassionate customer service expert with over 20 years of experience in a variety of fields. I am hoping to become an asset to a team by helping to ensure positive interactions and successful outcomes with customers. I am committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
21
21
years of professional experience
Work History
Customer Account Specialist
OC Forklift Certification
04.2022 - Current
- Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
- Evaluated customers' potential needs to make appropriate recommendations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Veterinary Technician
the pet’s place animal hospital
01.2016 - 01.2018
- Performed all nursing duties including client support, surgical monitoring and assistance, reviewing estimates, administering injections and fluids, assisting reception, all other hospital duties
- Ordering and inventory for medications, medical supplies, and prescription food.
HEAD RECEPTIONIST
UNIVERSITY OF VIRGINIA HEALTH SYSTEMS
01.2006 - 01.2007
- Maintained a 20 line phone system as well as provide assistance to donors of the University
- Provided office assistance including, thank you cards, donation requests, and tax information.
ASSISTANT MANAGER
STARBUCKS COFFEE COMPANY
01.2004 - 01.2006
- Performed all opening and closing duties, bank deposits, and schedule for 20-25 people
- Provided customer support and resolved all issues in an incredibly busy environment.
Education
Veterinary technician -
College of the sequoias
visalia, ca01.2012
Skills
- Communication
- Leadership
- Client Retention Strategies
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer Relations
- Call center experience
- Professional telephone demeanor
Timeline
Customer Account Specialist
OC Forklift Certification
04.2022 - Current
Veterinary Technician
the pet’s place animal hospital
01.2016 - 01.2018
HEAD RECEPTIONIST
UNIVERSITY OF VIRGINIA HEALTH SYSTEMS
01.2006 - 01.2007
ASSISTANT MANAGER
STARBUCKS COFFEE COMPANY
01.2004 - 01.2006
Veterinary technician -
College of the sequoias
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