Summary
Overview
Work History
Education
Skills
Timeline
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KATHRYN MACROHON

Stokesdale,NC

Summary

Dynamic Restaurant Manager with a proven track record at Koury Corporation, excelling in team leadership and customer engagement. Enhanced guest satisfaction through effective complaint resolution and innovative menu improvements, driving revenue growth. Skilled in inventory control and staff development, fostering a positive work environment that significantly reduced turnover rates.

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.

Overview

9
9
years of professional experience

Work History

Restaurant Manager

Koury Corporation
03.2016 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Fostered positive work environment, leading to decrease in staff turnover.
  • Motivated staff to perform at peak efficiency and quality.

Education

Bachelor of Science - Business Management

Ateneo De Zamboanga University
Philippines
03-1999

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Point of sale (POS) system operation
  • Passion for customer satisfaction
  • Customer-oriented
  • Organization and prioritization
  • Complaint resolution
  • Staff scheduling
  • Customer loyalty
  • Adaptable
  • Employee retention
  • Supervisory skills
  • Performance improvement
  • Conflict resolution techniques
  • Reservation handling
  • Pre-shift walk-through
  • Customer service best practices
  • Problem-solving
  • Team leadership
  • Staff supervision
  • Training and onboarding
  • Money handling
  • Relationship building
  • Payroll administration

Timeline

Restaurant Manager

Koury Corporation
03.2016 - Current

Bachelor of Science - Business Management

Ateneo De Zamboanga University

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KATHRYN MACROHON