Kathryn Makusiewicz
Colorado Springs,CO
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette, and issue response. Detailed knowledge of the Colorado Springs rental market for Apartment Home properties and an impressive customer-first approach.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Mission Rock Residential
03.2023 - Current
- Provided tours of the property and local amenities to prospective clients and offered valuable information regarding major factors.
- Created and distributed initial leases and followed up on tenant renewal notices.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Implemented business strategies to promote tenant satisfaction and reduce overall vacancies.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Shift Lead
Jackson Creek Living Center
01.2023 - 03.2023
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for the supervisor and communicated regularly on goals and progress.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
Administrative Assistant
Sharp Assessments
10.2018 - 05.2021
- Aided multiple psychologists by completing patient summaries and compiling information regarding evaluation results.
- Specialized in creating unique and organized excel spreadsheets to calculate patient data.
- Implemented HIPPA protocol to protect patient information and diagnoses.
- Communication with psychologists about any scheduling abnormalities as well as proof reading reports.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Developed strategies to streamline and improve office procedures.
Education
High School Diploma -
Liberty High School
Colorado Springs, CO05.2019
Skills
- Common Area Maintenance
- Grounds and Facility Inspection
- Tenant Relations
- Property Tours
- Account Management
- Innovative problem-solving
- Complaint resolution
Timeline
Leasing Consultant
Mission Rock Residential
03.2023 - Current
Shift Lead
Jackson Creek Living Center
01.2023 - 03.2023
Administrative Assistant
Sharp Assessments
10.2018 - 05.2021
High School Diploma -
Liberty High School
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