Kathryn Manser
Brooksville,FL
Summary
Experience with handling delightful and not so delightful individuals in a high volume, fast pace, immense attentiveness environments. From stop and go to critically intuitive scenarios, I'm up for the task.
Overview
6
6
years of professional experience
Work History
Associate
Your Space Self Store
Summerfield, FL
10.2023 - 02.2024
- Provided customer service support for inquiries, complaints, and recommendations.
- Emailing, faxing, and call management.
- Light cash handling.
- Facility upkeep.
Sales Associate
7 Eleven
Tampa, Florida
01.2019 - 12.2021
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Veterinary Technician
Oak Tree Animal Hospital
Tampa, Florida
11.2020 - 03.2021
- Assisted with retrieval of clients and portfolios in preparation for their visit with the doctor.
- Vaccination and medication preparation for distribution by the doctor.
- Taking precautions to ensure the safety of myself and others.
- Animal preparation for undergoing procedures.
Escalation Supervisor, Call Center Agent, H&RBlock
Convergy's
Tampa, FL
01.2018 - 04.2018
- Direct inbound calls accordingly.
- I aided fellow employees when call situations occurred to be unmanageable. I would take action and defuse the situation by providing accurate and informative solutions.
- Assisted callers with navigating the H&R Block online system.
Education
Some College (No Degree) -
Hillsborough Community College
Tampa, FLSkills
- Organization and Time Management
- Punctual / Reliable
- Energetic / Self Starter
Timeline
Associate
Your Space Self Store
10.2023 - 02.2024
Veterinary Technician
Oak Tree Animal Hospital
11.2020 - 03.2021
Sales Associate
7 Eleven
01.2019 - 12.2021
Escalation Supervisor, Call Center Agent, H&RBlock
Convergy's
01.2018 - 04.2018
Some College (No Degree) -
Hillsborough Community College
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