Kathryn Marshall
Morristown,TN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
Work History
Home Educator
Self-employed
09.2002 - Current
- Facilitate engaging educational activities promoting critical thinking and creativity
- Develop personalized lesson plans tailored to individual student needs
- Monitor student progress, adjusting instructional strategies as necessary
- Integrate technology into lessons enhancing interactivity and student engagement
- Evaluate educational resources to ensure alignment with curriculum standards
- Supervise extracurricular activities such as field trips or clubs to promote social interaction outside of the formal classroom setting.
- Manage a structured learning environment, establishing clear expectations and routines for optimal productivity.
- Cultivate critical thinking skills among students through inquiry-based lessons and problem-solving activities.
- Grade homework, quizzes, classwork and exams to report on progress of student achievements.
Student Enrollment Coordinator
Red Dragon Martial Arts & BJJ Center
04.2021 - 04.2025
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction.
- Delivered exceptional customer service to students and parents, fostering a welcoming environment.
- Collaborated with instructors to ensure smooth class operations and communication.
- Assisted in scheduling classes and managing student enrollments efficiently.
- Implemented feedback systems to improve student engagement and retention strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained up-to-date knowledge of product and service changes.
01.2020 - 01.2021
- Looking for a challenge during the pandemic, enrolled in online programming course. Successfully completed Udemy’s Java Tutorial for Complete Beginners taught by John Purcell.
Education
Associate of Science - General Studies
Walters State Community College
Morristown, TN05-2025
Associate of Applied Science - Industrial Technology, Drafting and Design
Walters State Community College
Morristown, TN05-1996
Skills
- Reliability
- Flexibility
- Social integration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Verbal and written communication
- Critical thinking
- Self motivation
Timeline
Student Enrollment Coordinator
Red Dragon Martial Arts & BJJ Center
04.2021 - 04.2025
01.2020 - 01.2021
Home Educator
Self-employed
09.2002 - Current
Associate of Science - General Studies
Walters State Community College
Associate of Applied Science - Industrial Technology, Drafting and Design
Walters State Community College