Kathryn Martinez
Taos Pueblo/Taos,NM
Summary
To be an active employee who contributes to the values of the company, to interact, on a professional level with clients and other employees. To give excellent performance, to translate experience, knowledge, skills, and abilities for the company.
Overview
14
14
years of professional experience
Work History
Home Health Care Provider
Mountain Home Health Care
11.2022 - Current
- Enhanced patient comfort by providing compassionate and attentive care.
- Ensured medication adherence for optimal health outcomes through accurate administration and careful monitoring.
- Assisted patients with daily living activities, promoting independence and preserving dignity.
- Coordinated meal planning efforts based on dietary restrictions or preferences, ensuring proper nutrition intake for all assigned clients.
- Promoted community integration by accompanying patients on outings to participate in social events or attend medical appointments.
- Managed scheduling conflicts efficiently while prioritizing patient needs, ensuring consistent provision of essential services.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with handling daily chores and errands by transporting to appointments, and cleaning personal spaces.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Administered medication as directed by physician.
- Transported clients for medical and personal outings.
Accounts Payable Clerk
Taos Pueblo Central Management System-Finance Department
06.2020 - 12.2022
- Process payment vouchers and invoices for weekly vendor payments
- Correspondence with vendors and program coordinators to ensure vendor accounts stay in good standing
- Maintain and organize vendor files
- Process vendor 1099s and submit yearend tax reporting
- Process covid relief payments to community members
- Assist with yearend audit reporting on vendor accounts
- Generate quarterly invoices and payment history for reimbursement requests from various programs
- Void and issue credit memo for vendor checks.
Food Service Assistant
Summit Food Service at Department of Corrections Training Academy
05.2017 - 12.2019
- Oversee weekly meal preparations and food ordering for training academy and level two corrections facility
- Conduct weekly inventories for both locations
- Organized schedules for food service employees and inmates
- Assist food service employees with POS system at the training academy
- Participated with weekly inmate group sessions/activities
- Processed biweekly payroll for food service employees
- Submitted inmate performance reviews quarterly
- Organized graduation food menu for training academy.
- Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
Sales Coordinator
DoubleTree by Hilton Hotel Santa Fe
06.2015 - 05.2017
- Oversaw operations of all departments
- Assisted in hotel promotions and marketing efforts
- Built Special Rate Plans for Groups in the Rate and Inventory system
- Sent Banquet Event Orders to Clients
- Assisted in weekly Revenue Meetings
- Assisted banquet captain with meetings/events-ensuring quality customer service
- Assisted with quoting Local and Corporate Negotiated Rates.
Guest Service Agent/Supervisor
DoubleTree by Hilton Hotel Santa Fe
05.2014 - 06.2015
- Managed front desk operations and resolved guest complaints
- Answer guest questions about hotel amenities and provide information about local businesses and attractions
- Greeted guests and resolved any issues in a timely manner
- Resolved payment and billing issues
- Inspected guest rooms for cleanliness.
Guest Services Agent
Hampton Inn by Hilton Hotel
11.2009 - 05.2012
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Maintained a clean and welcoming lobby, ensuring a positive first impression for guests.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Maximized revenue by upselling room upgrades and additional services.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Participated in ongoing training programs to stay current on industry trends and best practices in hospitality services.
Education
Freshmen Year Complete -
New Mexico State University
Las Cruces, NMDiploma -
Taos High School
Taos, NMSkills
- Care Plan Implementation
- General Housekeeping
- Emotional Support
- Progress Documentation
- Hospitality Services
- Time Management
- Problem-Solving
- POS System Operation
References
References available upon request.
Timeline
Home Health Care Provider
Mountain Home Health Care
11.2022 - Current
Accounts Payable Clerk
Taos Pueblo Central Management System-Finance Department
06.2020 - 12.2022
Food Service Assistant
Summit Food Service at Department of Corrections Training Academy
05.2017 - 12.2019
Sales Coordinator
DoubleTree by Hilton Hotel Santa Fe
06.2015 - 05.2017
Guest Service Agent/Supervisor
DoubleTree by Hilton Hotel Santa Fe
05.2014 - 06.2015
Guest Services Agent
Hampton Inn by Hilton Hotel
11.2009 - 05.2012
Freshmen Year Complete -
New Mexico State University
Diploma -
Taos High School
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