Summary
Overview
Work History
Education
Skills
Timeline
Generic

KATHRYN MCCALICHER

Mohnton

Summary

Currently working with Weight Watchers in a telehealth capacity, I bring over a decade of expertise in patient care and clinical operations, with a focus on delivering personalized, remote support. Adept in adhering to clinical best practices, including Good Clinical Practice (GCP) and standard operating procedures (SOP), I am skilled at managing diverse patient populations and providing compassionate care. Experience spans a broad range of settings, allowing me to thrive in dynamic environments, with an emphasis on problem-solving, attention to detail, and fostering patient engagement. I am eager to leverage my clinical background, along with my passion for telehealth, to further my career and contribute to innovative, patient-centered care solutions in the telehealth space.

Experienced customer service professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in conflict resolution, membership management, and process improvement. Known for adaptability, reliability, and fostering positive member relationships. Strong communication and leadership abilities ensure proactive approach to changing needs and challenges.

Overview

13
13
years of professional experience

Work History

Member Service Manager

Weight Watchers Clinic
10.2023 - Current
  • Oversee all aspects of member service operations, ensuring exceptional member satisfaction, retention, and engagement through effective communication and personalized support
  • Implement strategies to enhance the member experience, driving high levels of member loyalty and satisfaction while consistently achieving company retention goals
  • Resolve member concerns and issues promptly, utilizing problem-solving skills and empathy to ensure positive outcomes and maintain member trust
  • Provide expert guidance, coaching, and ongoing support to team members, fostering a collaborative and high-performance work environment
  • Spearhead interdepartmental collaboration to effectively resolve complex member issues, ensuring seamless communication and efficient problem resolution
  • Implement and manage the 'Buddy System,' conducting regular check-ins with new hires to ensure smooth onboarding, employee satisfaction, and effective integration into the team
  • Collaborate with cross-functional teams on key projects, ensuring alignment between department goals and overall organizational objectives, and contributing to the successful execution of company initiatives
  • Led the development and implementation of workflow refreshers to ensure adherence to established protocols, enhancing team efficiency and consistency in service delivery
  • Streamlined processes to improve operational compliance

Respiratory Therapist/Polysomnographer

Tower Health
02.2014 - 10.2023
  • Responsibilities included: Acquisition of Diagnostic, CPAP, BiPAP, Auto-SV and MSLT testing, monitoring and scoring studies, scheduling, CPAP set ups, hospital consultations for OSA and pulmonary rehab, remote scoring, assist physician in patient preparations and education in outpatient sleep clinic, administrative duties, insurance referrals and authorizations, data analysis, maintain patient databases, tracking compliance and quality assurance, home testing, health fairs, resident and student orientation
  • Operated equipment and programs by Natus, Respironics, Somnostar, Noxturnal T3, ResMed, WatchPAT, Inspire, Citrix, Lawson, Microsoft Office

Respiratory Therapist Polysomnographer

Lancaster Regional Medical Center
12.2012 - 02.2014
  • Responsibilities included: Lead technician, acquisition of Diagnostic, CPAP, BiPAP, Auto-SV and MSLT studies, monitoring and scoring patients, scheduling, insurance referrals and authorizations, stocking and ordering equipment
  • Operated equipment by Respironics, Somnostar, Noxturnal T3, ResMed

Respiratory Therapist

Lehigh Valley Health Network
05.2012 - 05.2013
  • Level I Trauma, Medical Surgical Intensive Care Unit, Neuroscience Intensive care unit, cardiac Intensive care unit, burn unit, Pediatric Intensive care unit
  • Operated equipment by Hamilton Galileo, G-5, C2, Eagle II, Drager Evita II and XL, Nitric Oxide, VDR, BiPAP Vision and V60

Education

Bachelor of Healthcare Science -

Alvernia University
Reading, PA
01.2025

Associates in Applied Science - Respiratory Care

Reading Area Community College
Reading, PA
01.2012

Skills

  • Patient Management & Engagement
  • Obesity Care & Weight Management
  • Health & Safety Regulations
  • Protocol Development & Implementation
  • HIPAA Compliance & Electronic Health Records (EHR)
  • Cross-functional Collaboration & Team Coordination
  • Project Management & Workflow Optimization
  • Clinical Education & Patient Support
  • Team Leadership & Staff Development
  • Care Plan Development & Execution
  • Data-driven Decision Making & Performance Metrics
  • Technology Integration in Telehealth Platform
  • Benefits analysis
  • Effective written and verbal communication
  • Task prioritization
  • Coaching and mentoring
  • Collaborative mindset

Timeline

Member Service Manager

Weight Watchers Clinic
10.2023 - Current

Respiratory Therapist/Polysomnographer

Tower Health
02.2014 - 10.2023

Respiratory Therapist Polysomnographer

Lancaster Regional Medical Center
12.2012 - 02.2014

Respiratory Therapist

Lehigh Valley Health Network
05.2012 - 05.2013

Associates in Applied Science - Respiratory Care

Reading Area Community College

Bachelor of Healthcare Science -

Alvernia University
KATHRYN MCCALICHER