Kathryn McConnell
Birmingham,AL
Summary
Results-driven professional with a proven track record in enhancing customer service and ensuring regulatory compliance. Skilled in client relationship building and driving team performance improvements.
Overview
6
6
years of professional experience
Work History
Loan Processor
Traditions Bank
Cullman, AL
09.2025 - Current
- Ensured compliance with bank policies by reviewing financial documents for accuracy and completeness.
- Collaborated with underwriters to assess loan eligibility and risk factors.
- Responded promptly to inquiries from applicants, lenders, and brokers, enhancing customer satisfaction.
- Tracked application progress and updates using banking software to maintain workflow efficiency.
Branch Manager
Traditions Bank
Dodge City, AL
03.2025 - 09.2025
- Drove branch profitability by managing and inspiring team members to reach full potential.
- Developed strong rapport with new and existing clients to address financial needs and enhance loyalty.
- Ensured compliance with banking regulations while overseeing daily branch operations.
- Resolved escalated customer complaints promptly, effectively managing issues for enhanced satisfaction.
Head Teller and New Accounts Representative
Traditions Bank
Cullman, AL
02.2024 - 03.2025
- Promoted bank products and services in customer interactions, consistently meeting or exceeding sales goals.
- Trained and mentored new tellers on customer service and cash handling to enhance team competency.
- Coordinated staff schedules for teller line operations to optimize service delivery.
- Completed monthly audits and managed overdraft reports to ensure compliance and mitigate risk.
Teller
Traditions Bank
Cullman, AL
06.2023 - 02.2024
- Processed customer transactions with banking software, ensuring accuracy and efficiency.
- Maintained cash drawers and balanced daily transactions for financial accuracy and accountability.
- Educated customers on banking products and services to enhance understanding and decision-making.
- Contributed to positive work environment through effective teamwork and communication skills.
Shift Supervisor
Chick-fil-A
Cullman, AL
03.2021 - 06.2023
- Coordinated shift schedules to align staffing with customer demand, resulting in improved service levels.
- Supervised team members during peak service hours to enhance service efficiency.
- Trained new staff on customer service standards and food safety protocols to ensure compliance.
- Communicated job duties, expectations, and policies clearly to all employees.
Team Member
Chick-fil-A
Cullman, Alabama
11.2019 - 03.2021
- Provided exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Managed point-of-sale system for accurate order processing and payment handling, contributing to operational efficiency.
- Performed opening and closing duties, including display setup, item restocking, and sales floor cleaning, ensuring smooth daily operations.
Education
Associate of Applied Science - Business Administration
Wallace State Community College
Hanceville, AL05-2027
Skills
- Client follow-up
- Problem resolution
- Reliability and punctuality
- Conflict resolution
- Team leadership
- Relationship building
Timeline
Loan Processor
Traditions Bank
09.2025 - Current
Branch Manager
Traditions Bank
03.2025 - 09.2025
Head Teller and New Accounts Representative
Traditions Bank
02.2024 - 03.2025
Teller
Traditions Bank
06.2023 - 02.2024
Shift Supervisor
Chick-fil-A
03.2021 - 06.2023
Team Member
Chick-fil-A
11.2019 - 03.2021
Associate of Applied Science - Business Administration
Wallace State Community College