Kathryn McCormack
Gilbert,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Transportation Specialist
Gigi's World Kids Taxi and Learning Center
Phoenix, AZ
04.2023 - Current
- Organized transportation schedules and provided customers with timely updates.
- Resolved customer complaints related to delays in an effective manner.
- Drove vehicles to transport children according to strict schedules and routes.
- Monitored passenger safety during routes and enforced regulations to maintain best-in-class safety and service levels.
- Analyzed current routing systems and identified areas for improvement in delivery methods, times, and routes.
- Recognized by management for providing exceptional customer service.
- Modified existing software systems to enhance performance and add new features.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Program Manager (Contract)
Gigi's World Kids Taxi and Learning Center
Phoenix, AZ
07.2023 - 12.2023
- Reviewed existing programs for effectiveness in meeting established goals; recommended modifications when necessary.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Identified areas of process improvement to increase efficiency within the organization's processes.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided input into the development of organizational policies concerning program operations.
- Created communication plans to keep stakeholders informed of program updates throughout the lifecycle.
- Proposed or approved modifications to project plans.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Ensured compliance with applicable laws, regulations, policies and procedures related to program activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Modified existing software systems to enhance performance and add new features.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
National Healthcare Recruiter/HR Administrator
CareNational Healthcare Services, LLC
Scottsdale
10.2021 - 11.2022
- I began with Care National as an HR Administrator and was transitioned to National Healthcare Recruiter
- Duties included recruiting full-time, part-time, temporary, contractual, and internal personnel
- Developed active and passive candidate pipelines through research, networking and screening.
- Researched industry trends in order to stay up-to-date on best practices for recruitment activities.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Scheduled or conducted new employee orientations.
- Provided guidance to new employees regarding onboarding processes and policies.
- Reviewed resumes, conducted reference checks, and verified credentials for potential hires.
- Developed job postings and advertised positions to attract qualified candidates.
- Interpreted and explained human resources policies, procedures or regulations.
- Met with management to understand staffing model and growth projections for department, office and region.
- Manage full life cycle recruitment (post, source, prescreen, background, references, offer, onboarding, etc.)
- Complete hiring process within defined metrics to minimize overall time-to-start.
- Interviewed job applicants to obtain information on work history, education or job skills.
Mental Health Case Manager (contract)
Telecare Corporation
Modesto, CA
10.2018 - 01.2019
- Conduct case conferences with key stakeholders to implement and integrate strategic case management plans to achieve audit compliance
- Functioned as the expert witness in court ordered treatment hearings
- Perform service coordination functions of assessing, planning, linking, monitoring and advocating for clients served
- Liaison with key stakeholders to ensure and support client advocacy and enrollment in appropriate health related services and disbursement of appropriate state and county funding
Activity Therapy Coordinator
Doctors Behavioral Health Center
Modesto, CA
05.2018 - 01.2019
- Facilitated treatment team meetings to communicate patient needs to medical providers
- Evaluate and audit patient electronic healthcare records for accuracy and compliance
- Ensure compliance with case documentation, file management and reporting requirements
- Develop and facilitate treatment groups and activities appropriate to the patients receiving treatment.
Assertive Community Treatment Specialist
Lifewell Behavioral Wellness
Phoenix, AZ
06.2014 - 07.2017
- Comprehensive case management, group facilitation and individual service plan development
- Provide mental health and addiction treatment, rehabilitative and supportive services, client advocacy, liaison with family and community agencies
- Coordinated with clinical/medical prescribers and community agencies concerning patient treatment coordination and agency compliance
- Managed state issued financial distribution of direct assistance funds.
East Valley Team Lead (short term-contract)
Cognasante
Phoenix, AZ
10.2014 - 02.2015
- Managed a 30-person consumer enrollment team with the Affordable Care Act Insurance programs, researched and procured viable outreach locations within target demographic areas
- Developed extensive relationships with various community outreach and support organizations in order to provide expansive health and wellness services at outreach events throughout central Arizona.
Behavioral Health Technician
St. Luke's Behavioral Health Hospital
Phoenix, AZ
01.2012 - 10.2014
- Provide evaluation, assessment, admission, treatment and discharge planning to patients admitted to psychiatric and substance abuse programs
- Consult with and counsel clients and guardians regarding therapies and treatment options relating to psychiatric and/or substance abuse programs
- Communicated with and maintained cooperative relationships with hospitals, physicians, care facilities, community agencies and pharmacies to coordinate treatment plans and services for clients and patients.
Unit Staffing Coordinator
Maricopa Integrated Health Services
Phoenix, AZ
05.2008 - 11.2011
- Coordinated with outside staffing agencies and in-house employees to fill 24/7 shift needs for 150 employee positions at two hospitals
- Provided evaluation, assessment, treatment and discharge planning for individuals of all ages
- Completed medication authorization requests, updated medication consents, reviewed medication lists for possible drug interactions, reviewed and provided reports on patient laboratory results.
Education
Bachelors of Arts in BusinessAdministration (Ongoing) -
University Of Phoenix
12-2024
Skills
- CPR/First Aid/AED Certified
- Level One Fingerprint Clearance
- Personnel Management
- Systems Optimization
- Talent Recruitment
- Customer Service
- Community Outreach
- Interpersonal Skills
- Crisis Intervention
- Addiction Counseling
- Mental Health Counseling
- Coordinating Schedules
- Documentation Skills
- MS Office/Excel
Timeline
Program Manager (Contract)
Gigi's World Kids Taxi and Learning Center
07.2023 - 12.2023
Transportation Specialist
Gigi's World Kids Taxi and Learning Center
04.2023 - Current
National Healthcare Recruiter/HR Administrator
CareNational Healthcare Services, LLC
10.2021 - 11.2022
Mental Health Case Manager (contract)
Telecare Corporation
10.2018 - 01.2019
Activity Therapy Coordinator
Doctors Behavioral Health Center
05.2018 - 01.2019
East Valley Team Lead (short term-contract)
Cognasante
10.2014 - 02.2015
Assertive Community Treatment Specialist
Lifewell Behavioral Wellness
06.2014 - 07.2017
Behavioral Health Technician
St. Luke's Behavioral Health Hospital
01.2012 - 10.2014
Unit Staffing Coordinator
Maricopa Integrated Health Services
05.2008 - 11.2011
Bachelors of Arts in BusinessAdministration (Ongoing) -
University Of Phoenix
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