Kathryn McHale
Customer Service Professional
Holly Springs,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Realtor
Long & Foster
Vienna, Virginia
11.2015 - 05.2020
- Specialize in both listing and selling residential properties.
- Prepared market analysis statistics, bid presentation for buyers & sellers, researched listings, set up financing, settlement and home inspections.
- Established positive flow of communication with agents, clients, attorneys, and all personnel involved in closing transactions.
- Negotiated contracts with agents representing buyers and sellers.
- Educated sellers and buyers concerning legal disclosures.
- Facilitated the closing process on behalf of the clients and insured that all parts of the contracts were met prior to closing.
- Developed and maintained list of available residential properties suited to different needs and budgets.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Increased home sales through persuasion, negotiation and closing prowess.
Center Director
LearningRx
Vienna, Virginia
07.2010 - 11.2015
- Responsible for ensuring service, program excellence and operational effectiveness, expanding LearningRx's visibility and relationships with educators, medical professionals and the community at large.
- Responsible for all aspects of program delivery and quality in a successful start-up company.
- Accountable for program implementation, consistency and outcome for client satisfaction.
- Cultivated positive partnerships with families, schools, medical professionals and community contacts through constant communication and various local events.
- Recruit, hire, train and manage expert staff.
- High employee retention through continued training and ongoing support.
- Ensures ideal execution of programs, managing all aspects of the entire client experience including contracts and accounts receivable.
- Participated in development, implementation and evaluation of new national program to clients as a Beta center.
- Accountable for achieving financial and operational results outlined by Franchisee.
- Daily sales calls and follow-up of all inquiries.
Store Manager
Lori's Shoes
Chicago, Illinois
11.2005 - 06.2008
- Created employee recognition program for all company owned stores achieving higher customer service standards between stores and building stronger bonds among staff.
- Developed and administered new employee reviews to achieve a higher level of customer service and sales performance expectations in all stores.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Associate Manager of Research & Content
eCreativeSearch, Inc
Chicago, Illinois
07.1999 - 11.2005
- Assisted in development of successful start-up website designed for the broadcast production industry.
- Gathered and confirmed advertising credits for thousands of television spots for inclusion on the site.
- Worked closely with the Research Manager and Director to ensure accurate and timely information was uploaded to site, maintained and monitored project deadlines.
- Identified and resolved production data integrity and fed related issues to the Research Manager.
- Disciplined professional with proven success in expanding operations and meeting tight deadlines.
- Solid organizational skills in order to multi-task and follow through on issues, while addressing new concerns and/or working on projects.
- Customer service experience working professionally with people via email and phone to answer questions using strong written and verbal communication skills.
Licensed Real Estate Salesperson
Weichert, Realtors
Vienna, Virginia
06.1997 - 12.2002
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Advised and informed prospective clients on current market activities and conditions.
- Compared recently sold area properties to determine competitive market prices.
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Wrote contracts to outline sales and purchases of properties.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Retained team clients through effective sales and satisfaction management strategies.
Education
Marymount University
Skills
Negotiation
Administrative support
Staff Management
Excellent time management skills
Customer-focused
MS Office expert
Exceptional interpersonal communication
Complaint resolution
Adherence to high customer service standards
CRM
Exceptional telephone etiquette
Effective problem solver
Timeline
Realtor
Long & Foster
11.2015 - 05.2020
Center Director
LearningRx
07.2010 - 11.2015
Store Manager
Lori's Shoes
11.2005 - 06.2008
Associate Manager of Research & Content
eCreativeSearch, Inc
07.1999 - 11.2005
Licensed Real Estate Salesperson
Weichert, Realtors
06.1997 - 12.2002
Marymount University