Kathryn McKenna

At a boutique fertility pharmacy, I was responsible for accurate dispensing, fast delivery, and competitive pricing strategy while offering compassionate support for patients in their most vulnerable time. I’m proud of streamlining operations by developing checklists, talk scripts, and training materials to support a higher quality patient experience.

• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

I oversaw operations, led and trained junior staff, resolved complex issues, coordinated with providers, and streamlined workflows to improve efficiency and patient care in a fast paced, high-volume business.

• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Collected co-payments or full payments from customers.
• Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.