Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kathryn McLeod

Kathryn McLeod

Administrative Assistant
College Park,GA

Summary

Dependable and dedicated professional, with over 10 years of experience in the administrative field, who can build rapport, and understand the company needs, while providing administrative & secretarial support. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly motivated professional with 3 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

29
29
years of professional experience

Work History

Digital Content Creator

Global Empowerment Center
College Park, GA
01.2023 - Current
  • Posted useful, creative and timely content on social media, blog and website.
  • Curated content for social media platforms.
  • Utilized editing and photography tools to enhance storytelling.
  • Posted original content to client website, updating pages to align with current branding strategies.
  • Planned, produced and edited video projects to maximize engagement.
  • Proposed creative ideas to engage followers with different content types and formats.
  • Maintained knowledge of digital technology and social media trends, media requirements, and best practices.
  • Coordinated with marketing team to drive messaging and promote current campaigns.
  • Assessed data gleaned from social media activities and campaigns and made suggestions to improve effectiveness.
  • Produced content assets to activate strategies across web and social marketing channels.
  • Gathered information from staff to produce relevant content based on current activities and organization updates.
  • Utilized well-developed social listening skills to craft valuable original content.

Business Owner/Operator

Kathryn Mcleod Enterprises LLC
College Park, GA
02.2020 - Current
  • Handled new enrollments by entering customers' data and reviewing information.
  • Responded to member questions regarding plan benefits and provisions.
  • Provided beneficiaries with information about plan benefits and eligibility determinations.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Informed applicants of other agencies providing useful or related assistance.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.

Cashier

Ace Hardware
East Point, GA
11.2020 - 02.2021
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Processed refunds for worn, damaged and broken merchandise.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Administrative Assistant (contract)

Medicare Coverage Pro LLC
Marietta, GA
05.2016 - 01.2020
  • Provided full administrative support to business owner; Created and completed daily/weekly calendar activities; Communicated with clients through inbound/outbound calls and email correspondence; Self trained, monitored and maintained CRM database; Managed client records for accuracy

Financial Eligibility Specialist

Texas Department of Health & Human Services
Athens, TX
10.2013 - 08.2014
  • Communicated daily with individuals from diverse backgrounds to assess their needs; Received and resolved an average of 30 calls each week regarding complaints and problems; Adhered to all company policies and procedures while providing services to clients; Performed office tasks: scanning, faxing, filing and mailing documents to direct parties

Receptionist / File Manager

Texas Department of Assistive & Rehab Services
Tyler, TX
02.2011 - 10.2013
  • Awarded Outstanding Workmanship & Client Communication in 2012 for work ethic, consistency and positive attitude; Handled high volume inbound and outbound calls (over 100 per day); Ordered office supplies while adhering to a fixed office budget; Sorted and distributed incoming mail to appropriate parties; Greeted and screened all visitors and directed to specified staff / office; Schedule appointments for clients with counselors

Attendance Clerk / Assistant Principal Secretary

Tyler Independent School District - Stewart Middle School
Tyler, TX
08.1994 - 02.2008
  • Oversaw daily office operations for staff of 60+ employees; Registered new and existing students for current and incoming school year; Set class schedules for students; Requested needed education records for various schools; Accurately recorded and maintained attendance for approximately 600+ students in database; Recorded and maintained all discipline records for behavior challenged students; Performed general clerical tasks, filing, faxing, copying, and handled phone calls as needed; Served on Campus planning committee; Preformed Public Relations duties with Community and District; Maintained confidential records and adhered to company policies and procedures; Served as campus newspaper editor

Education

Licensed Insurance Agent -

01.2021

B.Sc. - Business Administration

Texas College
01.2013

A.A. - General Education

Texas College
01.2013

H.S. Diploma -

Brownsboro High School
01.1983

Skills

  • Strong organization and data entry skills
  • Fast paced work environment required little to no supervision
  • Listening and communicating resolving all issues
  • Complaint resolution through empathy
  • Able to meet tight deadlines in stressful situations
  • Work well independently and part of a team
  • Time Management and attention to detail
  • Proficient in MS Office: Word, Excel, Access, Power Point, One Note, Sway
  • Billing / Invoices
  • Payroll
  • Clerical duties (ie scheduling, filing, multi-phone lines etc)
  • Operations Management
  • Contract Negotiation
  • Marketing Campaign Development
  • Financial Reporting
  • Personnel Management
  • Inventory Control
  • Strategic Marketing
  • Sales Strategy
  • Strategic Planning
  • Business Development
  • Public Speaking
  • Strategic Decision-Making
  • Performance Improvement
  • Bookkeeping
  • Attention to Detail
  • Quality Assurance
  • Customer Service
  • Customer Relations
  • Consulting
  • Driven and Determined
  • Issue Resolution
  • Training and Development
  • Relationship Building
  • Negotiation and Persuasion
  • Risk Mitigation and Management
  • Business Planning
  • Regulatory Compliance
  • Verbal and Written Communication
  • Business Marketing
  • Business Administration
  • Professional Networking
  • Financial Administration
  • Traditional Marketing
  • Religion Industry Specialist
  • Adobe Creative Suite
  • Social Media Management
  • Email Campaigns
  • Social Media Marketing
  • Audience Engagement
  • Digital Marketing
  • Digital Photography
  • Brand Development
  • Deadline Management
  • Video Editing
  • Event Planning

Timeline

Digital Content Creator

Global Empowerment Center
01.2023 - Current

Cashier

Ace Hardware
11.2020 - 02.2021

Business Owner/Operator

Kathryn Mcleod Enterprises LLC
02.2020 - Current

Administrative Assistant (contract)

Medicare Coverage Pro LLC
05.2016 - 01.2020

Financial Eligibility Specialist

Texas Department of Health & Human Services
10.2013 - 08.2014

Receptionist / File Manager

Texas Department of Assistive & Rehab Services
02.2011 - 10.2013

Attendance Clerk / Assistant Principal Secretary

Tyler Independent School District - Stewart Middle School
08.1994 - 02.2008

Licensed Insurance Agent -

B.Sc. - Business Administration

Texas College

A.A. - General Education

Texas College

H.S. Diploma -

Brownsboro High School
Kathryn McLeodAdministrative Assistant