Kathryn McMillan
Cedar Park,TX
Summary
Detail-oriented and organized team player ready to contribute to company success. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
11
11
years of professional experience
Work History
Technical Support Advisor
Apple
07.2018 - 03.2021
- Served as primary point of contact for triaging technical issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over the phone.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
Associate
Rogues Gallery Comics & Games
05.2018 - 07.2019
- Worked varied hours to meet seasonal and business needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Receptionist
MASSAGE HEIGHTS
01.2016 - 04.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Fitness Consultant
Golds Gym
03.2015 - 01.2016
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
Front Desk Associate
Golds Gym
08.2014 - 02.2015
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered customer telephone calls promptly and appropriately handled needs.
Inbound
SEARS CORPORATION
10.2013 - 02.2014
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Service Specialist
KOHL'S
06.2011 - 10.2013
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Performed cash, card and check transactions to complete customer purchases.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
Supervisor
WALMART
10.2009 - 05.2011
- Coordinate operations and activities within or between departments
- Keep records of employees' attendance and hours worked and establish work schedules
- Coordinate with vendors pertaining to product placement, release date and satisfying customer demand
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
High School Diploma -
Hutto High School
05.2009
Skills
- Data Logging
- Data Research and Analysis
- Available Nights, Weekends and Holidays
- Customer Needs Assessments
- Critical Thinking
- Customer Service
Timeline
Technical Support Advisor
Apple
07.2018 - 03.2021
Associate
Rogues Gallery Comics & Games
05.2018 - 07.2019
Receptionist
MASSAGE HEIGHTS
01.2016 - 04.2018
Fitness Consultant
Golds Gym
03.2015 - 01.2016
Front Desk Associate
Golds Gym
08.2014 - 02.2015
Inbound
SEARS CORPORATION
10.2013 - 02.2014
Customer Service Specialist
KOHL'S
06.2011 - 10.2013
Supervisor
WALMART
10.2009 - 05.2011
High School Diploma -
Hutto High School