Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Kathryn McSwain

Clarksville,TN

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

10
10
years of professional experience

Work History

Homeschool Teacher

Self Employed
03.2020 - Current
  • Researched state laws to remain in accordance with homeschool laws and reporting.
  • Managed homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development.
  • Researched and chose appropriate curriculum to meet children's abilities and grade levels.
  • Planned lessons to stay on track for completing goals and targets throughout the school year.
  • Emphasized practical life skills alongside academics, preparing students for future independence and decision-making abilities.
  • Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
  • Adapted teaching methods and lesson plans to changing student needs.
  • Enhanced student comprehension by incorporating real-life examples and relatable scenarios into daily lessons.

School Registrar

Carson Middle School
09.2015 - 06.2017
  • Managed the coordination of record transfers for incoming and outgoing students, enabling smooth academic transitions.
  • Facilitated smooth transitions for incoming students by coordinating their enrollment, placement testing and answering any questions for student or parents prior to first day of classes.
  • Maintained accurate student records through diligent monitoring and data entry, ensuring compliance with state and federal regulations.
  • Served as liaison between school administration, faculty members, and students regarding all matters relating to academic records.
  • Provided exceptional customer service to parents and students, addressing inquiries and resolving issues in a timely manner.
  • Maintained confidentiality of student records while communicating with staff, parents and other schools
  • Assisted with yearly State and Federal enrollment reporting.


Attendance Secretary

Carson Middle School
09.2015 - 06.2017
  • Developed relationships with students, parents and teachers to ensure open lines of communication regarding student attendance
  • Maintained student's attendance plans in cooperation with state and district guidelines
  • Generated weekly and monthly attendance reports to review with Dean of students
  • Managed high volume of activity throughout the day varying from email, phone and in-person communication with staff, parents and students.
  • Contributed to a positive school atmosphere by greeting students, staff, and visitors professionally and courteously each day.
  • Enhanced truancy prevention efforts with proactive outreach to parents/guardians regarding changes in their child''s attendance patterns or concerns about unexcused absences.
  • Expedited the resolution of discrepancies in attendance records through thorough investigation and prompt follow-up actions.
  • Aided in upholding district policies on attendance while ensuring adherence to state regulations regarding compulsory education laws.
  • Ensured accurate record-keeping by diligently maintaining and updating attendance records in the school database system.
  • Demonstrated flexibility and adaptability by assisting with other administrative duties as needed, including front desk coverage and clerical tasks.

Counseling Office Manager

Mitchell High School
11.2014 - 08.2015
  • Handled sensitive information with discretion, maintaining confidentiality of student concerns and records.
  • Created a welcoming and safe environment for students by developing relationships with them which, allowed them to freely come into the counseling office for help with academics, crisis or a safe place to be.
  • Provided exceptional customer service when addressing students, staff or parent inquiries via phone calls or email correspondence.
  • Supervised and managed peer counselors, office assistants and students in office.
  • Facilitated smooth communication between parents and counselors, addressing concerns promptly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established efficiency and organization in the office by , maintaining schedules and communicating with the counselors.

Education

BA Communication -

Washington State University
Pullman, WA
05.2012

Skills

  • Experience with Canva
  • Experience with Office and Google Suites
  • Customer relations and communications
  • Multitasking and Time Management
  • Teamwork and Collaboration
  • Attention to Detail
  • Adaptable
  • Consistent
  • Maintains Confidentiality
  • Trustworthy
  • Organized
  • Teamplayer
  • Quick Learner

Volunteer Experience

  • December 2021-December 2022 Coffee Team: I made coffee every Tuesday morning for the women’s bible study groups at my church
  • July 2022 Volunteer at Church Summer Camp: I volunteered during our week long youth camp at our church facilitating morning games for young children and ensuring safety during afternoon activities.
  • September 2021-May 2022 Church Nursery: I volunteered in our church nursery on Wednesday nights to watch newborns-toddler age children so parents could be involved in the Awana program and other programs meeting that night
  • September 2019-May 2021 MOPS (Mothers of Preschoolers) Finance Lead: I was responsible for maintaining the budget and enrollments for our local MOPS group. This entailed working with coordinators to create a budget based on their projects and needs for the year. I was also responsible for tracking receipts, purchases and payments and worked with the church finance office to make payments and schedule reimbursements. I was also responsible for maintaining our registrations with MOPS Nationals and within our local chapter.

Timeline

Homeschool Teacher

Self Employed
03.2020 - Current

Attendance Secretary

Carson Middle School
09.2015 - 06.2017

School Registrar

Carson Middle School
09.2015 - 06.2017

Counseling Office Manager

Mitchell High School
11.2014 - 08.2015

BA Communication -

Washington State University

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Kathryn McSwain