Overview
Work History
Skills
References
Timeline
Generic

Kathryn Mendoza

Westminster,CA

Overview

6
6
years of professional experience

Work History

Inside Sales Manager

HydraFacial
Long Beach, CA
02.2021 - 04.2022
  • Created Online Lead Prequalifying process, that supported $26.6 Million of Capital Sales in one calendar year
  • Created and trained Inside Sales Specialists on all SOPs applying to the Inside Sales Department
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Liaised with clients via email or phone, connecting them to their Capital Sales Manager
  • Worked closely with other departments to promote products and marketing campaigns.
  • Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
  • Managed sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
  • Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.

Sales Manager

Equinox
Irvine, CA
11.2018 - 02.2021
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Implemented and adhered to lead tracking services, programs and products.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Achieved and exceeded clubs' new sales, renewals, net member gain, and ancillary service goals.
  • Supervised sales team of 6 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Organized events and interacted with community to increase sales volume.

Membership Advisor

Equinox
Pasadena, CA
03.2016 - 11.2018
  • Maintained membership database, ensuring that all information was current and accurate.
  • Actively engaged clients upon entrance with pleasant greeting.
  • Established and grew relationships with clients, and created strategies for them to achieve their goals.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Resolved issues efficiently and enhanced customer satisfaction ratings.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Exceeded sales goals, increased revenue and facilitated sales.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Drove new business by acquiring new clients and expanding new and existing relationships.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Awarded Club of the Year in 2017.

Skills

  • Sales Quota Management
  • Salesforce, NetSuite, SAP, Moso Software
  • Inside and Outside Sales
  • Operating Procedures and Policies
  • Account Management
  • Budgeting and Expenditures
  • Sales Statistics Analysis
  • Client Base Retention
  • Sales Targeting

References

Jessica Solomon

VP of Human Resources: InBrace

562.889.7876

Jessica.Solomon@inbrace.com


Nancy Parash

VP of Customer Experience and

Sales Operations: HydraFacial

714.454.1857

NParash@hydrafacial.com

Timeline

Inside Sales Manager

HydraFacial
02.2021 - 04.2022

Sales Manager

Equinox
11.2018 - 02.2021

Membership Advisor

Equinox
03.2016 - 11.2018

Similar Profiles

CREATE PROFILE
Kathryn Mendoza