Kathryn Mendoza
Westminster,CA
Overview
6
6
years of professional experience
Work History
Inside Sales Manager
HydraFacial
Long Beach, CA
02.2021 - 04.2022
- Created Online Lead Prequalifying process, that supported $26.6 Million of Capital Sales in one calendar year
- Created and trained Inside Sales Specialists on all SOPs applying to the Inside Sales Department
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Liaised with clients via email or phone, connecting them to their Capital Sales Manager
- Worked closely with other departments to promote products and marketing campaigns.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Managed sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
Sales Manager
Equinox
Irvine, CA
11.2018 - 02.2021
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Implemented and adhered to lead tracking services, programs and products.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Achieved and exceeded clubs' new sales, renewals, net member gain, and ancillary service goals.
- Supervised sales team of 6 people, stepping in to support employees and deliver smooth sales processes for clients.
- Organized events and interacted with community to increase sales volume.
Membership Advisor
Equinox
Pasadena, CA
03.2016 - 11.2018
- Maintained membership database, ensuring that all information was current and accurate.
- Actively engaged clients upon entrance with pleasant greeting.
- Established and grew relationships with clients, and created strategies for them to achieve their goals.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Exceeded sales goals, increased revenue and facilitated sales.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Awarded Club of the Year in 2017.
Skills
- Sales Quota Management
- Salesforce, NetSuite, SAP, Moso Software
- Inside and Outside Sales
- Operating Procedures and Policies
- Account Management
- Budgeting and Expenditures
- Sales Statistics Analysis
- Client Base Retention
- Sales Targeting
References
Jessica Solomon
VP of Human Resources: InBrace
562.889.7876
Jessica.Solomon@inbrace.com
Nancy Parash
VP of Customer Experience and
Sales Operations: HydraFacial
714.454.1857
NParash@hydrafacial.com
Timeline
Inside Sales Manager
HydraFacial
02.2021 - 04.2022
Sales Manager
Equinox
11.2018 - 02.2021
Membership Advisor
Equinox
03.2016 - 11.2018