Kathryn Meyer
St. Louis,MO
Summary
Driven Administrative Assistant and Customer Service & Catering Director with a proven track record at EJG Enterprises and LFRC St Louis LLC. Excelled in enhancing customer satisfaction and exceeding sales goals through innovative service strategies and effective team management. Skilled in Microsoft Excel and building strong relationships, consistently delivering results beyond expectations.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
EJG Enterprises
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Ordered and maintained all office supplies
- Ordered an maintained supplies for 15 stores
Customer Service & Catering Director
LFRC St Louis LLC
06.2015 - Current
- Collaborated closely with clients to develop exciting catering menus for memorable events.
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
- Increased client satisfaction by creating and implementing innovative catering menus tailored to individual event requirements.
- Maintained strict quality control standards, ensuring all dishes were prepared and presented according to company guidelines and customer expectations.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Generated, compiled and distributed reports of sales leads and up-sell opportunities.
- Created and maintained customer service policies and procedures, contributing to improved customer retention.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Managed customer service representative team, providing ongoing training and support to continuously improve team performance.
- Established clear communication channels within the department, fostering a positive work environment that encouraged collaboration and innovation.
Education
St Louis Community College
Kirkwood, MOSkills
Customer Service
Data Entry
Computer Skills
Office Administration
Microsoft Excel
Microsoft Word
Microsoft Outlook
Timeline
Customer Service & Catering Director
LFRC St Louis LLC
06.2015 - Current
Administrative Assistant
EJG Enterprises
St Louis Community College
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