Kathryn Miller
Lancaster,CA
Summary
Dynamic Retail Sales Associate with a proven track record at Burlington, excelling in relationship building and merchandise display. Recognized for enhancing customer loyalty through exceptional service and trend awareness. Adept at managing cash register operations while volunteering for extra shifts, ensuring a seamless shopping experience and contributing to promotional events.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Burlington
09.2017 - 02.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
L.A. Valley College
5800 Fulton Ave. Valley Glen, Ca.06-1983
Skills
- Department reset
- Relationship building
- Trend awareness
- Merchandise display
- Fitting room maintenance
- Professional appearance
- Promotional events
- Flexible schedule
Timeline
Retail Sales Associate
Burlington
09.2017 - 02.2024
High School Diploma -
L.A. Valley College
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