KATHRYN MIZE
Human Resources Professional
La Porte,TX
Summary
Well-qualified leave and accommodation case worker with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Well-organized and efficient by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across various company environments. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
Work History
Human Resource and Compliance Manager
Curitec
09.2022 - 03.2023
- Maintain compliance with federal, state and local employment laws and regulations and recommend best practice
- Conduct backgrounds, DPS records, and referrals for selection of new hires along with issuing offer letters and conducting new hire orientation
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Instructed senior leaders on appropriate employee corrective steps.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Organized and led staff orientation programs and training to promote collaboration.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Executed corporate food safety strategies, policies and procedures
Short Term Disability Case Manager
ReedGroup
12.2019 - 07.2022
- Managed short term disability for large tech company as 3rd party administrator
- Ensure legal compliance and confidentiality, provide timely notifications to employees and client company, review documentation for approvals and denials, respond to periodic audits
- Provide high quality case management in the areas of STD, FMLA, ADA and reasonable accomodations
- Serve as Subject Matter Expert on Leave of Absence programs at Reed Group and support team with expert knowledge of client specific details
- Managed caseload efficiently, organizes priorities, provides timely intervention and maintain sensitivity to confidential records
- Represent department in cross functional enterprise projects and initiatives
Member Services Representative
Kaiser Permanente
01.2018 - 07.2019
- Responded to health plan, delivery system, and governance inquiries and complaints in writing and over telephone
- Researched issues
- Interact with other departments, physicians or administrators as needed
- Identify errors and determine what corrective steps need to be taken to resolve
- Interpreted and apply all benefits according to appropriate contract
- Documented all interactions in contract tracking system according to regulatory guidelines
- Collected customer feedback and recommend procedural changes to enhance future service delivery
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
Senior Human Resources Generalist
Unicep
03.2017 - 09.2017
- Scheduled interviews for hiring manager and, Ensured compliance with cGMP, FDA, OSHA, and all other regulatory requirements, in accordance with company
- Reviewed job applications to identify, vet and recommend optimal candidates
- Maintained current understanding of state and federal policies such as EEO and ADA
- Oversaw and managed onboarding processes and programs
- Coordinated employment offers with management and extended offers
- Monitored and handled all employee claims, including performance-based and harassment incidents
- Entered personnel and subcontractor data into central database
- Conducted background checks on candidates
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Administered employee benefits programs and open enrollment.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Assisted with writing job postings and job descriptions for boards.
Compliance And Credentialing Specialist
Maxim Healthcare
08.2014 - 03.2017
- Demonstrated knowledge of company and office policies and procedures
- Oversees caregiver and field staff on-boarding experience including orientation, payroll and credentials
- Ensures current caregiver's and new hires meet all requirements prior to working in field, including all C10 requirements
- Managed caregiver's ongoing training and continued education
- Performed quality assurance to ensure that all processes were accurate and effective
- Oversaw that medical records management processes were in compliance with federal, state, and local guidelines/regulations
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
- Obtained NPI numbers for providers and facilities and updated existing profiles
- Prepared records for site visits and file audits
- Developed and implemented onboarding and orientation programs for new employees
Clinic Coordinator
Beacon Occupational Health and Safety
02.2013 - 06.2015
- Managed reception area, including greeting visitors and responding to telephone and in-person requests for information
- Scheduled for busy office averaging more than 50 appointments on daily basis
- Worked with patients and private insurance providers to resolve billing issues
- Record and file patient data and medical records
- Provided administrative support for four physicians
- Demonstrate knowledge of HIPAA Privacy and Security Regulations by appropriately handling of patient information
- Confirm patient information, collected co-pays and verified insurance
- Carefully prepare, review and submit patient statements
Human Resource Specialist
CH2M Hill
10.2008 - 01.2013
- Oversaw the Drug Free Workplace Program for over 3,000 employees, including testing procedures, documentation, tracking, policy implementation and compliance with applicable laws and customer requirements
- Collected, compiled and analyzed data including drug and alcohol testing results and fitness for duty assessment results
- Administered the driver qualification Insight program and ensured that it met all federal and state requirements
- Conducted new employee orientation to foster positive attitude toward organizational objectives
- Served as a link between management and employees by handling questions, interpreting and administering
- Worked closely with HR business partners to facilitate yearend talent reviews and articulate team strengths
- Work on 401(k) administration, FMLA and workers' compensation claims and benefits
- Ran queries and reports through the ADP system
Education
Some College (No Degree) - Human Resource Management Certificate
Alaska Pacific University
Anchorage, AK11.2010
PHR (Professional In Human Resource) -
SHRM
Spring, TX01.2021
Skills
- New Employee Orientation
- Benefits Administration
- HR Support
- Exit Interviews
- Human Resources Audits
- Maintaining Confidentiality
- Hiring and Terminations
- Background Checks
- Human Resources Department Startup
- Training and Development
- Confidential Document Control
- Eligibility Determinations
- Open Enrollment
- Accurate Data Processing
- Manage Employee Relations
- Maintain Employment Records
- Policy Interpretation
- Recruitment Management
- Policy and Procedure Writing
- Employee Performance Reviews
- Recruitment
- Compliance
- Internal Audits
- Information Gathering
- Corrective Action Planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Resource and Compliance Manager
Curitec
09.2022 - 03.2023
Short Term Disability Case Manager
ReedGroup
12.2019 - 07.2022
Member Services Representative
Kaiser Permanente
01.2018 - 07.2019
Senior Human Resources Generalist
Unicep
03.2017 - 09.2017
Compliance And Credentialing Specialist
Maxim Healthcare
08.2014 - 03.2017
Clinic Coordinator
Beacon Occupational Health and Safety
02.2013 - 06.2015
Human Resource Specialist
CH2M Hill
10.2008 - 01.2013
Some College (No Degree) - Human Resource Management Certificate
Alaska Pacific University
PHR (Professional In Human Resource) -
SHRM
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