Kathryn Mogg Jonson
Loganville,GA
Summary
Highly motivated individual with extensive customer service and administrative experience within the banking and retail sectors, with a strong focus on client satisfaction and operational excellence. Detail-oriented and positive work attitude, with strong work ethics, seeking to add value to your organization. Ability to learn new tasks quickly, and represent the organization with a friendly, professional demeanor at all times.
Overview
21
21
years of professional experience
Work History
Merchandise Coordinator
TJMAXX
Loganville, Georgia
05.2022 - Current
- Awarded 'Associate of the Quarter,' 2023.
- Welcome and engage customers, and provide a positive customer experience.
- Promotes a culture of honesty, integrity, and maintains confidentiality.
- Ensure merchandise is properly tagged, secured, and coded as per company guidelines.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Updated seasonal displays for windows and mannequins to highlight current product lines.
- Cleaned and organized display cases, shelves and aisles.
- Provided training and guidance on proper merchandising techniques to staff members on an ongoing basis.
Retail Sales Associate
TJMAXX
Loganville, Georgia
11.2021 - 04.2022
- Awarded 'Associate of the Quarter,' 2022.
- Maintain cleanliness and recovery standards for the sales floor as needed throughout the day.
- Recommended, selected and located merchandise based on customer desires.
- Assisted with conducting merchandise stock counts
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Initiated friendly conversation with customers to determine level of assistance required.
Process /Business Support Officer
Sagicor Bank Jamaica Limited
07.2014 - 11.2015
- Company Overview: Through a series of mergers and acquisitions, the entities I have worked since 1992 were known as RBC Royal Bank (Jamaica) Limited; RBTT Bank Jamaica Ltd; Union Bank Jamaica Ltd and Eagle Commercial Bank
- Earned a reputation for dedication, flexibility, and positive work ethic; retained through three acquisitions, one merger and organizational restructures which consisted of layoffs over a sixteen-year period
- Ongoing collaboration with IT Department to ensure 100% accuracy of updating customer files which lead to a successful conversion to new banking platform
- Update customer’s data on system on an ongoing basis
- Performed verification process of customers before and after conversion unto new platform
- Delivered superior problem resolution experience in correcting client impact errors for the Caribbean
- Set up and managed filing systems, and assisted with administrative tasks.
- Assisted with training staff with new processes and system applications
- Answered incoming calls, emails and written correspondence from customers, vendors and other stakeholders.
- Prioritized helpdesk and service requests received from internal customers.
User Support Officer
Sagicor Bank Jamaica Limited
09.2010 - 06.2014
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Provided technical support to customers via phone, email and in-person.
- Resolved customer queries in a timely manner.
- Reported concerns and recommendations from clients and employees to senior management.
- Ensured that all inquiries were responded to within 24 hours.
- Worked effectively in team environments to make the workplace more productive.
Bank Operations Supervisor
Sagicor Bank Jamaica Limited
12.2003 - 09.2010
- Provided prompt efficient and professional customer service to both internal and external clients
- Generate and compiled monthly reports for all systems utilized by all Staff members for review and action
- Developed and implemented policies and procedures for bank operations.
- Maintained up-to-date knowledge of banking products and services offered by the institution.
- Established effective working relationships with other departments within the organization.
- Acted as Assistant Manager User Support October 2008– April 2009
- Acted as Manager, Testing and Documentation April 2009 - May 2009
Education
Certificate - Leading And Motivating People With Different Per
LinkedIn Certification
Online01.2023
Udemy Online Certification - Outstanding Receptionist
Udemy
US01.2019
Certification - Sales Techniques – Interacting with Customers
Alison Online
Online01.2019
Associate Degree - Computer Systems Technology
Vector Technology Institute Jamaica
Jamaica06-2007
Diploma - Computer Technician
Vector Technology Institute Jamaica
JamaIca WI06-2004
Skills
- Works on one's own initiative
- Ability to multitask
- Microsoft Office
- Trustworthy
- Flexible
- Customer service
- Organization skills
- Data entry
Accomplishments
- Received the following Awards
- Certification of Commendation for outstanding contribution towards the Bank’s Success
- Certificate of Appreciation for outstanding Team Work, exemplary behavior and dedication shown during the testing and implementation of a new process for the Bank
Other Employment
Bank of Nova Scotia Jamaica Limited
Other Positions Held
- Teller/Customer Service Supervisor
- Customer Service Representative
Timeline
Merchandise Coordinator
TJMAXX
05.2022 - Current
Retail Sales Associate
TJMAXX
11.2021 - 04.2022
Process /Business Support Officer
Sagicor Bank Jamaica Limited
07.2014 - 11.2015
User Support Officer
Sagicor Bank Jamaica Limited
09.2010 - 06.2014
Bank Operations Supervisor
Sagicor Bank Jamaica Limited
12.2003 - 09.2010
Certificate - Leading And Motivating People With Different Per
LinkedIn Certification
Udemy Online Certification - Outstanding Receptionist
Udemy
Certification - Sales Techniques – Interacting with Customers
Alison Online
Associate Degree - Computer Systems Technology
Vector Technology Institute Jamaica
Diploma - Computer Technician
Vector Technology Institute Jamaica
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