Kathryn Monfea

FedEx Ground

Blasdell, New York

01.2012 - 06.2024

Developed procedures for sorting, loading, unloading, and transporting packages.
Coordinated with supervisors to ensure that all shipments were sorted accurately and efficiently.
Monitored performance metrics such as efficiency, accuracy, and productivity levels among sorters.
Performed regular maintenance checks on equipment used for sorting purposes.
Identified potential issues with equipment used in the sorting process and reported them immediately.
Collaborated with other departments within the organization to ensure seamless coordination across different teams.
Assisted in resolving customer complaints related to sorting activities.
Implemented safety protocols while handling packages during sorting operations.
Provided training and guidance to new staff on proper sorting techniques.
Supervised a team of sorters to ensure timely completion of tasks.
Resolved conflicts between staff members arising from disagreements over work assignments or deadlines.
Created reports detailing the status of all current and upcoming projects related to sort management.
Organized regular meetings with supervisors to discuss progress made on individual projects.
Investigated customer feedback regarding service delivery issues related to sorting activities.
Managed and monitored the daily operations of all sorting activities.
Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.