Summary
Overview
Work History
Education
Skills
Certification
Timeline
Communication
Generic

Kathryn Moore

1009 SW Nye Ave. Pendleton,OR

Summary

Adaptable and reliable individual with strong working skills looking to gain steady, reliable employment and growth opportunities.

Healthcare professional prepared to deliver compassionate and reliable care to clients. Proven experience in assisting with daily living activities and personal hygiene, ensuring client comfort and safety. Reliable team player who adapts to changing needs and consistently contributes to collaborative, supportive environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Personal Care Assistant

Desire for Healing
07.2023 - 02.2024
  • Provided compassionate support to individuals with diverse needs, enhancing daily living experiences.
  • Assisted clients with personal hygiene, mobility, and ensuring comfort and safety.
  • Monitored client health status, documenting changes to inform caregivers and healthcare providers promptly.
  • Implemented strategies to improve clients' emotional well-being through engaging activities and social interaction.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Trained and mentored new staff on best practices for patient care and operational procedures.
  • Remained alert to problems or health issues of clients and competently responded.
  • Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Recorded status and duties completed in logbooks for management.

Dog Groomer

Petco Animal Supplies Stores Inc.
04.2020 - 07.2023
  • Performed breed-specific grooming techniques to enhance pet appearance and hygiene.
  • Trained junior groomers on safety protocols and grooming practices.
  • Managed scheduling and client communications to optimize workflow efficiency.
  • Provided exceptional customer service, addressing inquiries and concerns effectively.
  • Conducted thorough health assessments during grooming sessions to ensure pet safety.
  • Maintained cleanliness of grooming area, adhering to sanitation standards consistently.
  • Collaborated with veterinarians for sensitive care cases, ensuring holistic pet well-being.
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Increased client retention through effective communication and understanding of pet owner preferences.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Monitored animals for behavioral problems and signs of health issues.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
  • Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
  • Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
  • Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.

Office Assistant

Johnson Heating & Cooling
05.2015 - 02.2020
  • Answered, took messages and forwarded calls
  • Provided information to customers and employees
  • Scheduled appointments
  • Answered multi-line phone, typing, copier, fax
  • Proper filing of documents, receipts, and assured they were easily accessible
  • Assisted in computing financial records and did product pricing
  • Building and grounds maintenance
  • Delivered product and parts
  • Assisted with installation of product
  • Managed office while supervisor was away

NCNA

Lifecare
04.2015 - 05.2015
  • Assisted nursing home residents with their daily activities, including bathing, dressing, and eating
  • Built trusted relationships with residents by getting to know them on a personal level and making their comfort a priority
  • Maintained patient dignity and privacy when assisting with bathing and dressing
  • Assisted RN's in monitoring health of residents by accurately measuring and recording vital signs
  • Successfully performed designated functions under supervision of RN
  • Communicated with supervisor

Walmart Deli
04.2010 - 07.2013
  • Greeted and assisted customers with their order
  • Provided customer service
  • Completed night closings
  • Communicated clearly with co-workers and management

Education

Certified Nurse's Assistant program -

North Idaho College
Sandpoint, ID

Skills

  • Basic knowledge of medical terminology
  • Data entry
  • Attention to detail
  • Helpful

Certification

  • PCA - Personal Care Aide
  • Certified Dog Groomer through Petco 2021

Timeline

Personal Care Assistant

Desire for Healing
07.2023 - 02.2024

Dog Groomer

Petco Animal Supplies Stores Inc.
04.2020 - 07.2023

Office Assistant

Johnson Heating & Cooling
05.2015 - 02.2020

NCNA

Lifecare
04.2015 - 05.2015

Walmart Deli
04.2010 - 07.2013

Certified Nurse's Assistant program -

North Idaho College

Communication

  • Responded to and addressed customer questions, concerns and complaints
  • Maintained open communication with supervisors
  • Verbally placed orders for product
  • Spoke with technical teams to aid in problem solving

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Kathryn Moore