Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katie Mora

Rio Rancho,NM

Summary

Dynamic professional with extensive experience at Icarus Behavioral Health, excelling in regulatory compliance and operational management. Proven communication and problem-solving skills enhance team efficiency and patient care. Proficient in medical terminology, I effectively train new hires and streamline processes, ensuring high standards in a fast-paced environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lead Captain Coordinator

Icarus Behavioral Health
07.2024 - Current


  • Consistently adhered to regulatory compliance standards set forth by governing bodies, avoiding potential fines or penalties for noncompliance incidences.
  • Ran daily operations of 3 homes that are open 24/7. Including scheduling of all employees, ensuring cleanliness of homes, and adhering to all safety policies.
  • I train all new hires that have came and are continually coming into the expanding company.
  • I assist with finding the candidates that are interviewed and do all onboarding that is needed with them.

Medical Assistant/Receptionist

Omnisleep LLC
08.2021 - 07.2024
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Registered and verified patient records before triage with most up-to-date information.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Receptionist/Medical Assistant

East Mountain Medical
05.2018 - 11.2018
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Physical Therapist Technician

Active Solutions Physical Therapy
11.2012 - 02.2014
  • Promoted patient safety by monitoring equipment usage and ensuring proper technique during rehabilitation exercises.
  • Increased clinic efficiency by maintaining detailed records of patient progress, updating treatment plans as needed.
  • Built rapport with patients, establishing trust that facilitated open communication about their goals and concerns during therapy sessions.
  • Assisted lead Physical Therapists in the development of customized treatment programs for improved patient outcomes.

Education

High School Diploma -

Moriarty High School
Moriarty, NM
05-2008

Skills

  • Communication
  • Problem-solving
  • Verbal Communication
  • Setting Goals
  • Time Management
  • Organization
  • Microsoft word
  • Medical Terminology

Certification

  • CPR

Timeline

Lead Captain Coordinator

Icarus Behavioral Health
07.2024 - Current

Medical Assistant/Receptionist

Omnisleep LLC
08.2021 - 07.2024

Receptionist/Medical Assistant

East Mountain Medical
05.2018 - 11.2018

Physical Therapist Technician

Active Solutions Physical Therapy
11.2012 - 02.2014

High School Diploma -

Moriarty High School

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